FAQ
All the answers you seek about Unifi TV and more, all in one place.
All About Unifi TV
What is Unifi TV?
Is there any difference between the current Unifi TV and the previous HyppTV?
What are the key offerings of Unifi TV?
Can I still watch Unifi TV programs during bad weather?
What is the difference between Unifi TV and other satellite TV operators?
I have already subscribed to another Pay TV service, can I still subscribe to Unifi TV?
When I watch Unifi TV, will it impact my other Pay TV service?
Can I watch Unifi TV and access the internet at the same time?
Can I subscribe to Unifi TV without subscribing to unifi?
Can I choose to only have either live TV channels or Video On Demand on my Unifi TV?
What are the different types of content offered by Unifi TV?
What is On Demand?
What is High Definition (HD) video?
What is the Unifi TV Graphical User Interface (GUI)?
Can I personalize my profile information?
How many languages do you offer?
Do I need to change the screen aspect on my own?
If I buy a new TV set, do I need to adjust the screen aspect?
Will it affect the quality of the picture if I change the screen aspect?
How can I change the screen effects on my TV?
Do I need to change the screen aspect every time I switch on this service?
Account & Billing
Why are there different prices for different channels?
How much is the VOD content?
Is there any commitment period for Unifi TV?
How do I purchase a premium channel?
How do I purchase On Demand content?
How will I know which channels I have purchased?
What if I were to terminate my Unifi TV service only? Would there be any penalty/charges/proration?
How do you calculate the charges for subscribing to a premium channel?
What is the Unifi TV login password?
Where can I get my Unifi TV login password?
How do I change my Unifi TV login password?
What is the Purchase PIN Number used for?
Where can I get my Purchase PIN number?
How do I change my Purchase PIN number?
How do I reset my Purchase PIN number?
What is the Parental PIN Number used for?
Where can I get my Parental PIN number?
How do I change my Parental PIN number?
What if I forget my Purchase PIN number / Parental PIN number?
What if I forget my Unifi TV login Password?
Do I need to key in my IPTV login password every time I switch to the Unifi TV service?
Technical
What is the technology being used by the Unifi TV service?
Can I record the content of Unifi TV?
Can I watch Unifi TV on my PC? How about if I use a TV tuner card on my PC?
Will the Unifi TV service affect the quality of my normal TV channels?
What if my Unifi TV shows an error which is preventing me from viewing the content?
My Set-Top Box (STB) has no signal, what can I do?
What if my remote control does not work properly – what should I do?
If the video quality is not good, for example the words on the GUI are not clear, what can I do?
How can I prevent my children from watching any films or programs that are not suitable for them?
If my TV AV ports are fully filled up with my current devices, how can I watch Unifi TV services?
Can I purchase or request for an additional AV cable if my cable is faulty (customer's fault)?
How can I access Unifi TV channels outside of Malaysia?
What if my Unifi TV STB / UPB malfunctions? Can TM send someone to check the unit? Will I need to pay?
What if I damage my STB / UPB/ remote control – will you give me a new one? Will I be charged?
What are the warranty periods of the Unifi TV STB / UPB and remote control?
Can I use any type of remote control (e.g. universal remote control) like the ones sold in shops if my current remote control is broken/damaged?
Apps & Services
What type of content is offered via Video On Demand (VOD) services?
How do I access the Video On Demand services?
How many movies and series are available for selection?
Is the Video On Demand service in unifi TV similar to other content service provider?
Will the content in the VOD be the same every month?
How much is the Content Refreshed?
How often is the content refreshed?
How long will a video title be available for in VOD for me to enjoy?
Where can I find the detailed information and synopsis of the video title?
How many bookmarks can I set altogether?
Can I search for the titles available in VOD content?
Where can I subscribe to Unifi TV services?
I am a non-unifi customer, can I still subscribe to Unifi TV?
What is Unifi Plus Box (UPB)?
What is the difference between Unifi TV Media Box (STB) and Unifi Plus Box (UPB)?
How can I get the Unifi Plus Box?
Can I have more than one TV having Unifi TV service? A multi room solution?
If I move to a new home, can I relocate my Unifi TV?
Can I temporarily suspend my Unifi TV service?
Can I terminate my Unifi TV?
Do I need to pay any penalty fees when I terminate the Unifi TV service?
Broadband & Unifi TV
How many channels are in Unifi TV?
What are the channels in Unifi TV?
What is 'Guide'?
What is a Multi Channel Program Guide?
How do I set a reminder?
How many reminders can I set?
Can I set many reminders at the same time?
What is Mosaic? How do I access it?
Why is there no Mosaic for VOD and Interactive?
Can I choose to view more than or less than 45 channels on the System Mosaic screen?
What is favourites?
How do I set a channel as a favourite?
How many channels can I set as a favourite?
Why are the programs in the channels always repeating?
What is Picture in Picture (PIP)?
How many times can I use PIP?
Can I use PIP while I watch the VOD and Interactive applications?
What is Audio Selection?
Can I search for TV programs?
What is Time Shift TV (TSTV)?
How do I use TSTV?
How long can I pause the live TV program?
Can I view programs more than 2 hours back?
Can I fast forward to future programs using TSTV?
Which channels have the TSTV feature?
Why don't all the channels have the TSTV feature?
Do I have to pay extra to use the TSTV feature?
What is Catch Up 7 Days?
How do I use Catch Up 7 Days?
Can I view programs more than 7 days back?
Which channels have the Catch Up feature?
Why don't all the channels have the Catch Up feature?
Do I have to pay extra to use the Catch Up feature?
What is Highlights Channel (CH 110)?
unifi PlayTV App
What is Unifi TV app?
What is Unifi TV (as part of Unifi TV app)?
What is Live TV Channels?
What is On-Demand content?
What is Catch-Up TV?
How to use Parental Control function?
What is Purchase PIN?
How to use the Time Shift function?
How to download Unifi TV app on an Android device?
How to download Unifi TV app on iPhone or iPad?
How to watch Unifi TV app through web browser?
How to register for Unifi TV app?
How to subscribe to Live Channels or buy On-Demand movies?
I forgot my Unifi TV app password. What should I do?
I forgot my Purchase PIN. What should I do?
Can I use the service if I am not subscribed to unifi TV pack?
What is 30 Days Unlimited Access?
What is the payment method available for Unifi TV subscription?
How do I terminate auto subscriptions or content?
Unable to install App
Unable to Login
Payment successful but unable to watch the content.
How do I stop from receiving the notification message?
Streaming Issues
Watch Unifi TV app from outside of Malaysia
Offline Viewing
Multiple Subtitles & audio
Purchase Content on Unifi TV app via iOS app
What is Unifi TV app on Android TV OS?
What is the requirement to download the Unifi TV app?
What is Android TV OS?
What is the different between Android TV and Android TV OS?
How to download Unifi TV app through Android device?
I can’t find the Unifi TV app from Google Play Store. What should I do?
How to stream Unifi TV app from my Android TV device?
I already registered for the account using my mobile number. Can I use this account to login to Unifi TV app on Android TV device?
Unable to Login
I already registered for the account using my Facebook. Can I use this account to login to Unifi TV on Android TV device?
Watch Unifi TV from outside of Malaysia
Streaming Issues
What is the Unifi TV app QR scanner feature?
Is the QR Scanner feature available on Unifi TV app (web version)?
How does the QR scanner work?
I’m not a Unifi subscriber but I’ve logged in to Unifi TV app using my mobile/ Facebook account. Can I use the QR scanner to login to Unifi Plus Box or my Android TV box?
Can I scan the QR code using my phone’s camera or any third party QR scanner app?
I’m a unifi Home customer that have subscribed to unifi TV but forgotten the password. How to retrieve my password?
I’m a Unifi Home customer without Unifi TV / Unifi TV app plan. How do I enjoy the QR scanner function?
Which Smart TV brand and model can download and install the unifi TV app?
How do I know if my Smart TV can download and install the unifi TV app?
How to download and install unifi TV app on Smart TV?
I’m not a Unifi subscriber but I have access to Unifi TV app using my mobile number/ Facebook account. Can I login to the Unifi TV app in Smart TV?
I have Unifi TV app on my mobile phone. Will I get the same app features on Smart TV?
Who should I contact if I need any assistance or service inquiry?
New Channels Subscription & Activation
What is Unifi TV Content Update January 2023?
Who will be able to enjoy the new channels?
I am an existing Unifi TV Home pack customer. What are the changes to my existing subscription?
I am an existing Unifi TV SME Pack customer. What are the changes to my existing subscription?
I am an existing Unifi TV Hotel Pack subscriber. What are the changes to my existing subscription?
Where can I watch the newly introduced channels?
I am interested to subscribe to the new channel that is not included in my current subscription. How do I subscribe?
How do I get notified about this Unifi TV Content Update January 2023?
What will be the impact on the existing monthly charges of my subscription?
Who should I contact if I need any assistance or have further service enquiry?
I am a Unifi TV Pack subscriber. The reason I subscribed to this pack is to watch the channels that are now discontinued. What can I do?
Is there any clause that specifies TM’s right to remove any channels from Unifi TV packs?
Can I get a rebate on Unifi TV Pack monthly charges after the discontinuation of these channels?
What will happen to my monthly a la carte subscription after the channel is discontinued?
UNIFI TV BIZ PACKS PROMO 2022
What is Unifi TV Biz Pack?
What are the channels that I enjoy in my Unifi TV Biz Pack?
What is the monthly subscription price for the unifi TV SME Packs?
What is Unifi TV Biz Pack Promo 2022?
Who is eligible for this Unifi TV Biz Pack Promo 2022?
I am an existing Unifi TV Biz Pack subscriber. Can I enjoy this promo?
I only subscribe to Unifi TV channels via a la carte, how can I enjoy this promo?
When is the campaign period for this Unifi TV Biz Pack Promo?
How long can I enjoy the additional channels with Unifi TV Biz Pack Promo 2022 after successful subscription?
I am a new Unifi TV Biz Pack subscriber. When can I start enjoying the additional channels with Unifi TV Biz Pack Promo 2022?
What will happen to my Unifi TV Biz Pack after the 12-month free access ends?
How do I sign up / subscribe to Unifi TV Biz Pack Promo 2022?
Can I select my own preferred channels within the Unifi TV Biz Pack?
How can I find out more information about the available Unifi TV Biz Packs?
Is there a minimum contract period to subscribe to any Unifi TV Biz Pack?
Can I terminate my Unifi TV Biz Pack? If yes, how do I terminate?
Is there any penalty for early termination?
After I have requested for termination, when will the termination take effect?
Who do I contact if I need further info or should I face any service issue?