FAQ

All the answers you seek about Unifi TV and more, all in one place.

TV Apps

As part of its continuous effort to bring enhanced viewing experience to the audience, Unifi TV has partnered with 16 streaming apps as below:

 

  1. SIAR
  2. MangoTV
  3. MySing
  4. Disney+ Hotstar
  5. beIN SPORTS CONNECT
  6. SPOTV NOW
  7. WeTV
  8. Amazon Prime Video
  9. TVBAnywhere+
  10. Lionsgate Play
  11. iQIYI
  12. Viu
  13. ZEE5
  14. Simply South
  15. YuppTV
  16. BBC Player

 

  • SIAR : SIAR offers classic local films, spanning a variety of genres throughout the ages. Various movie releases can be enjoyed anytime and anywhere.

 

  • MangoTV : MangoTV gives access to the unlimited high-quality videos of exclusive programs, original Chinese variety shows, reality shows, TV series and films. Enjoy all on MangoTV!

 

  • MySing : MySing is a brand new first and only karaoke OTT app fully operated locally in Malaysia to bring karaoke entertainment back to the communities with more than 30,000 original quality karaoke content, with the latest hits in HD-quality.

 

  • Disney+ Hotstar : Disney+ Hotstar is the streaming home of global and local hits. With endless entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and many more, there is something for everyone.

 

  • beIN SPORTS CONNECT : Stream all beIN SPORTS content on beIN SPORTS CONNECT, a multi-device player accessible on the app or web. Catch every minute of
    every match across the UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 & more LIVE and on demand – anywhere, anytime.

 

  • SPOTV NOW : SPOTV NOW provides you with access to live sports streaming services, video on demand options and curated exclusive contents of premier Asian and International events, including MotoGP, The Open Championship, US Open and Wimbledon, World Table Tennis, and as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. Also comes with Bahasa Melayu commentary for MotoGP live.

 

  • WeTV : Enjoy premium entertainment on WeTV’s on demand streaming platform and bump up to VIP for more cool features. Watch the best ad-free local and Asian dramas, shows and anime.

 

  • Amazon Prime Video : Watch movies, TV, and sports, including Amazon Originals like The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.

 

  • TVBAnywhere+ : The most comprehensive Chinese entertainment platform published by TVB and delivers the latest & greatest content from TVB anytime, anywhere.

 

  • Lionsgate Play : Home to blockbuster movies, premium Originals and binge-worthy shows.

 

  • iQIYI : Home to Asia’s hottest entertainment. Bringing you the best of local, Korean and Chinese dramas, movies, variety shows and anime.

 

  • Viu : Gives you instant access to all your favourite dramas, comedies, horror and more! Watch hit TV shows from Korea, Japan, China, Thailand, Indonesia, Malaysia, Myanmar, Turkey, the Middle East and India as well as our own Viu Originals.

 

  • ZEE5 : The only streaming app that offers content in 18 languages. Home to 170,000+ hours of On Demand Content. The platform brings together the best of Originals, Movies and TV Shows, Music, Cineplays and Health and Lifestyle content all in one single destination.

 

  • Simply South : Your one-stop destination for the best of all things entertainment! Pick from a collection of the newest Tamil, Malayalam and Telugu movies, and evergreen classics.

 

  • YuppTV : YuppTV is one of the largest online TV platform with over 200+ Live Indian TV Channels, 7 days of catch-up TV, Latest Regional and Bollywood/Hindi Movies.

 

  • BBC Player : BBC Player service is an authenticated multi-genre SVOD (Subscription Video On Demand) service that allows viewers to watch the very best BBC programmes anytime, anywhere. It is available online ( https://player.bbc.com/), and as an app on Apple App Store for iOS devices and Google Play Store for Android devices.

 

Ultimate Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:


a) Ultimate Pack at RM60

  • Disney+ Hotstar
  • beIN SPORTS CONNECT
  • SPOTV NOW
  • BBC Player
  • SIAR
  • Lionsgate Play (promo from 15 February – 30 September 2023)


b) Ultimate Pack at RM49.90 (promo)

  • Disney+ Hotstar
  • beIN SPORTS CONNECT
  • SPOTV NOW
  • BBC Player
  • Lionsgate Play
  • SIAR


c) Ultimate Pack at RM59.90 (promo)

  • Disney+ Hotstar
  • beIN SPORTS CONNECT
  • SPOTV NOW
  • BBC Player
  • Lionsgate Play
  • Viu
  •  iQIYI
  • SIAR


All new and existing subscribers of the following packs get to enjoy access up to two (2) streaming apps  included in the pack at no extra cost:


a) Aneka Plus Pack – Viu, SIAR and Lionsgate Play (promo from 15 February – 30 September 2023)
b) Ruby Plus Pack – MangoTV and Lionsgate Play (promo from 15 February – 30 September 2023)
c) Varnam Plus Pack - Simply South and Lionsgate Play (promo from 15 February – 30 September 2023)

 


From 17th May 2022 onwards, all new Unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

  • Disney+ Hotstar


From 17th May 2022 onwards, all new Unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app included at no extra cost as below:

  • a) Disney+ Hotstar

 

 

The streaming apps are best viewed on Unifi Plus Box.

 

 You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

Good news! You can enjoy this offering as long as you are a Unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

For existing Unifi TV customers with Varnam Plus, Aneka Plus or Ruby Plus Pack, you can upgrade/subscribe to Ultimate Pack at  https://unifi.com.my/UYWcampaignCLM?slofCode=CLMP14

 

For new Unifi Home customers, you can explore the broadband and entertainment bundle plans at https://unifi.com.my/extraordinary. The bundled streaming apps will be activated with your email/mobile number registered to Unifi. You will receive a notification via email and/or SMS to access the bundled streaming apps. Download the apps on your Unifi Plus Box or compatible devices to enjoy your entitlement. To find out more about your streaming app entitlement, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

 

To enjoy the additional Lionsgate Play streaming app from 15 February – 30 September 2023, you would need to activate the access here https://activate.unifi.com.my and select “Lionsgate Play Complimentary”

The streaming apps that you can subscribe with Unifi TV Pack add-on or a la carte with Unifi are as per the table below.

 

The streaming apps that you can subscribe with Unifi TV Pack add-on or a la carte with Unifi are as per the table below.

 

Starting 1st February 2022 until 31st December 2023 (campaign period), all new and existing subscribers of Unifi TV Packs (Varnam Plus, Aneka Plus, Ruby Plus and Ultimate Pack) get to enjoy special add-on subscription of selected streaming apps:

  1. SIAR
  2. MangoTV
  3. TVBAnywhere+
  4. iQIYI
  5. Viu
  6. Simply South
  7. ZEE5
  8. YuppTV
  9. WeTV

 

 No

App

Offering

1

SIAR

  • Special Unifi TV Pack add-on at RM8.00/month (promo ends 31st December 2023)
  • A la carte RM10.00/month

 

2

MangoTV

  • Special Unifi TV Pack add-on at RM9.90/month (promo ends 31st December 2023)
  • A la carte RM18.99/month

 

3

MySing

  • 30 days trial with free 5 songs/day (promo from 1st May 2022 – 31st October 2022)
  • A la carte RM14.90/month

 

4

Disney+ Hotstar

  • Special Unifi TV Pack add-on at RM16.00/month
  • A la carte RM54.90 for 3 months (being Disney’s current retail price)

 

5

BBC Player

  • A la carte RM10/month

 

6

Amazon Prime Video

  • A la carte RM25/month (payment via credit card only)

 

7

TVBAnywhere+

  • Special Unifi TV Pack add-on TVB Anywhere Channel Zone at RM16.00/month (promo ends 31st December 2023)
  • Special Unifi TV Pack add-on TVB Anywhere VOD Zone at RM16.00/month (promo ends 31st December 2023)
  • Special Unifi TV Pack add-on TVB Anywhere Premium Zone at RM32.00/month (promo ends 31st December 2023)
  • A la carte TVB Anywhere Channel Zone – RM19.90/month
  • A la carte TVB Anywhere VOD Zone – RM19.90/month
  • A la carte TVB Anywhere Premium Zone – RM39.90/month

 

8

Lionsgate Play

  • A la carte RM14.90/month

 

9

iQIYI

  • Special Unifi TV Pack add-on at RM9.90/month (promo ends 31st December 2023)
  • A la carte RM11.90/month

 

10

Viu

  • Special Unifi TV Pack add-on at RM5.00/month (promo ends 31st December 2023)
  • A la carte RM14.90/month

 

11

ZEE5

  • Special Unifi TV Pack add-on at RM12.50/month (promo ends 31st December 2023)
  • A la carte RM14.90/month

 

12

Simply South

  • Special Unifi TV Pack add-on at RM8.50/month (promo ends 31st December 2023)
  • A la carte RM10/month

 

13

YuppTV

  • Special Unifi TV Pack add-on at RM12.50/month (except for YuppFlix plan, promo ends 31st December 2023)
  • A la carte YuppTV Tamil + YuppFlix: RM15/month
  • A la carte YuppTV Hindi + YuppFlix: RM15/month
  • A la carte YuppTV Bangla + Yuppflix: RM15/month
  • A la carte YuppTV Malayalam + YuppFlix: RM15/month
  • A la carte YuppTV Telugu + YuppFlix: RM15/month
  • A la carte YuppFlix: RM10/month

 

14

WeTV

  • Special Unifi TV Pack add-on at RM9.90/month (promo ends 31st December 2023)
  • A la carte RM11.90/month

 

15

SPOTV NOW

  • A la carte subscription will be available soon

 

If you have subscribed to the special Unifi TV Pack add-on pricing during the campaign period, you will get to enjoy the special price for as long as you continue to subscribe.

 

The streaming apps with limited time offer (from 1st February 2022 – 31st December 2023) for Unifi TV Pack add-on are as below:

  1. SIAR
  2. MangoTV
  3. TVBAnywhere+
  4. iQIYI
  5. Viu
  6. Simply South
  7. ZEE5
  8. YuppTV
  9. WeTV

 

The streaming apps can be accessed across the following number of devices. This includes access via Unifi Plus Box.

 

  • SIAR - Up to 5 devices concurrently

 

  • MangoTV - Up to 2 devices concurrently

 

  • TVBAnywhere+ - Up to 2 devices concurrently

 

  • Lionsgate Play -  Up to 2 devices concurrently

 

  • iQIYI - Up to 2 devices concurrently

 

  • Viu - Up to 5 devices concurrently

 

  • ZEE5 - Up to 5 devices concurrently

 

  • Simply South - Up to 3 devices concurrently

 

  • Amazon Prime Video - Up to 3 devices concurrently

 

  • BBC Player - Unlimited

 

  • YuppTV - Up to 4 devices concurrently

 

  • WeTV - Up to 2 devices concurrently

 

  • MySing - Only 1 device concurrently

 

  • Disney+ Hotstar - Up to 2 devices concurrently

 

  • beIN SPORTS CONNECT - Only 1 device concurrently

 

  • SPOTV NOW - Only 1 device concurrently
     

Step 1: Visit the microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b to activate the bundled streaming app(s).

 

 Step 2: Verify/Key-in your Unifi ID and verify your contact number. Select the streaming app of your choice.

 

 Step 3: You will receive an SMS containing a One-time Password (OTP). Key-in the OTP and select “Confirm”.

 

 Step 4: After activation is successful on the microsite, you can enjoy the streaming apps on Unifi Plus Box or directly from the streaming app(s).

 

 Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/offerings/devices/unifi-plus-box.

 

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with Unifi.

 

 To activate, visit our microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b

 

 

 Starting 6th September 2022, all vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) and Ultimate Pack Promo campaign offering can switch its bundled streaming app to one (1) of the following:

  1. MangoTV
  2. Viu
  3. QIYI
  4. Simply South
  5. ZEE5
  6. WeTV

 

 Once you have opted to switch your current app with another eligible app (as listed above), you will still have access to the current app until the expiry date. The expiry date of the current app can be seen in the app itself.

 

 The subscription of the new app will start on the day after the  expiry date of the current app.

 

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

For Ultimate Pack customers, if you have opted in for the new streaming bundle (Disney+ Hotstar, BBC Player, beIN SPORTS CONNECT & SPOTV NOW), you will not be able to switch any of the apps with others. However, you can subscribe to the other streaming apps on a la carte basis.

 

Yes, for vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) and Ultimate Pack Promo campaign offering you can switch the apps as many times as you want at no additional costs. However, kindly note that you can only switch to any one (1) of the streaming apps below:

  1. MangoTV
  2. Lionsgate Play
  3. Viu
  4. iQIYI
  5. Simply South
  6. ZEE5
  7. WeTV

 

 Please visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

 

By subscribing via Unifi, you get to enjoy curated bundles and great add-on deals, specially crafted for you as our Unifi Home customer. You will also get to enjoy the convenience of paying the subscriptions in one single Unifi bill each month.

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via https://activate.unifi.com.my/ott/unifi.aspx?o=a.

 

  1. SIAR
  2. MangoTV
  3. Disney+ Hotstar
  4. MySing
  5. TVBAnywhere+
  6. Amazon Prime Video (via Unifi Plus Box only)
  7. BBC Player
  8. YuppTV
  9. Lionsgate Play
  10. Viu
  11. Simply South
  12. ZEE5
  13. WeTV
  14. iQIYI

 

The access of these 2 apps is exclusive to Unifi TV Ultimate Pack subscribers at no additional costs. SPOTV NOW will be available on a la carte basis soon.

There are different login credentials for each streaming app, as below:

 

No

App

Login Credential

1

TVBAnywhere+

  • Unifi ID

2

Lionsgate Play

  • Mobile number

3

iQIYI

  • Mobile number

4

Viu

  • Mobile number

5

ZEE5

  • Email address

6

Simply South

  • Email address

7

Amazon Prime Video

  • Email address

8

BBC Player

  • Unifi ID

9

YuppTV

  • Email address

10

WeTV

  • Mobile number

11

MySing

  • Unifi ID

12

Disney+ Hotstar

  • Mobile number

13

beIN SPORTS CONNECT

  • Unifi ID

14

SPOTV NOW

  • Unifi ID

15

MangoTV

  • Mobile number

16

SIAR

  • Email address

 

 You may also check the confirmation email you have received upon successful registration.

You can check your Unifi ID (i.e. yourname@unifi) in your monthly bill. You can easily access it via myunifi app or Unifi portal at https://unifi.com.my.

Please verify your mobile number again.

 

If it is not the correct mobile number, you can update your latest account contact details by reaching out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

Please check if you may have set up an SMS blocked list on your phone. You would have to remove the number 62100 / 66555 from the blocked list.

 

There might also be a network delay by your mobile network provider. Please wait for a while before you retry.

 

The OTP is valid within five (5) minutes upon generation. If your OTP becomes invalid, you can request for the OTP to be sent again to your verified mobile number.

 

Please wait for a moment and try to reload your inbox.

 

Alternatively, you may try to check the spam/junk mail folder.

 

If these methods fail, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app for further assistance.

 

You can refer to the e-mail and SMS received when you activated the streaming app.

Sorry, you are unable to change your streaming app password after activation.

Sorry, the streaming apps are available on Unifi Plus Box only.

 

There are several options that you can explore:

  1. Upgrade to Unifi Plus Box at RM20/month
  2. Subscribe or upgrade to any of Unifi TV Packs, which includes Unifi Plus Box
  3. You can also watch the streaming apps on the respective mobile app

You would need to subscribe to Unifi Home with any of Unifi TV Packs to enjoy the added benefits with streaming apps.

 

Please visit https://unifi.com.my/anytimeanywhere or the nearest TMpoint to subscribe.

For first-time activation, it is best for you to be connected to Unifi Wi-Fi network to enjoy special deals.

 

Once the activation is successful, you are free to use the streaming apps subscribed anytime, anywhere. All you need is a stable internet connection, regardless of the service provider.

We would recommend that you terminate your current subscription first, and then subscribe to the streaming app via Unifi. This is to avoid you being double charged for the same service.

Yes, if you are a Unifi TV Pack subscriber, you are eligible to subscribe to the below streaming apps special add-on:

  1. SIAR
  2. MangoTV
  3. TVBAnywhere+
  4. iQIYI
  5. Viu
  6. Simply South
  7. ZEE5
  8. YuppTV
  9. WeTV

 

If you want to enjoy the special price during the campaign period, we advise you to terminate the current subscription and resubscribe.

 

To add-on the streaming apps, you can visit this link https://activate.unifi.com.my/ott/unifi.aspx?o=a. Key in your Unifi ID (i.e. yourname@unifi) to check your eligibility for the special add-on price.

 

Yes, you can and you will get to enjoy the special Unifi TV Pack add-on price for each of the streaming app available under this campaign:

  1. SIAR
  2. MangoTV
  3. TVBAnywhere+
  4. iQIYI
  5. Viu
  6. Simply South
  7. ZEE5
  8. YuppTV
  9. WeTV

We’re sorry. Unfortunately, this campaign is only applicable for Unifi fibre customers with Unifi TV Packs.

Upon successful subscription, you are billed with the current month and one (1) month advance charges. There is no proration for the streaming app subscription as the service rendered to you will be in full term of 60 days as per what you have been charged and paid for.

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be as per the Unifi TV Pack terms and conditions that you have subscribed to because the bundled streaming app is included as part of the pack offerings as below:


a) Ultimate Pack – with Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR & Lionsgate Play (promo from 15 February – 30 September 2023)
Ultimate Pack Promo campaign – with additional Lionsgate Play, Viu & iQIYI


b) Varnam Plus Pack – with Simply South & Lionsgate Play (promo from 15 February – 30 September 2023)


c) Aneka Plus Pack – with Viu, SIAR & Lionsgate Play (promo from 15 February – 30 September 2023)


d) Ruby Plus Pack – with MangoTV & Lionsgate Play (promo from 15 February – 30 September 2023)


You will also be bound by the terms and conditions of the individual streaming apps.

 

Do not worry, you are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

For the convenience of our customers, we highly encourage payment via Unifi billing (direct carrier billing).

 

There are several payment channels to pay your Unifi bill:

  1. My Unifi app
  2. Unifi portal via www.unifi.com.my
  3. Selected preferred online banking portals
  4. Nearest TMpoint or TMpoint Authorised Dealer (TAD)
  5. POS Malaysia

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your Unifi Plus Box:

  1. Go to “Settings”
  2. Select “Apps”
  3. Select “Unifi TV”
  4. Click on “Clear cache”

 

Unfortunately no, because the streaming apps subscription and exclusive deals are exclusive to your Unifi Home account.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

For more information regarding the streaming apps, please check out the respective streaming apps’ T&C and FAQ from the links below:

 

TVBAnywhere+

T&C :https://www.tvbanywhere.com/terms-of-services.html

FAQ : https://www.tvbanywhere.com/faq.html

 

Lionsgate Play

T&C : https://lionsgateplay.com/termsandconditions

FAQ : https://lionsgateplay.com/faq

 

iQIYI

T&C : https://www.iq.com/intl-common/international-useragreement.html?lang=en_us

FAQ :  https://www.iq.com/intl-common/international-privacyagreement.html?lang=en_us

 

Viu

T&C : https://www.viu.com/ott/my/en/all/terms

FAQ : https://www.viu.com/ott/my/en/all/terms

 

ZEE5

T&C : https://www.zee5.com/global/termsofuse

FAQ : https://faq.zee5.com/?country=MY

 

Simply South

T&C : https://www.simplysouth.tv/terms

FAQ : https://www.simplysouth.tv/faq

 

Amazon Prime Video

T&C : https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=202095490

FAQ : https://www.primevideo.com/help/ref=atv_nb_hp

 

WeTV

T&C : https://wetv.vip/static/terms-en.html

FAQ : https://wetv.vip/static/help.html?language=en&areacode=153576

 

MySing

T&C : https://mysing.com.my/app_license_agreement/

FAQ : https://mysing.com.my/app_faq/

 

Disney+ Hotstar

T&C : https://www.hotstar.com/my/terms-of-use

FAQ : https://help.hotstar.com/my/en/support/home

 

beIN SPORTS CONNECT

T&C : https://support.connect-my.beinsports.com/hc/en-us/articles/360032504212-Terms-Conditions

FAQ : https://support.connect-my.beinsports.com/hc/en-us

 

SPOTV NOW

T&C : www.spotvnow.com

FAQ : www.spotvnow.com

 

MangoTV

T&C : https://w.mgtv.com/

FAQ : https://w.mgtv.com/

 

YuppTV

T&C : https://www.yupptv.com/help/terms-and-conditions

FAQ : https://yupptv.freshdesk.com/support/home

 

BBC Player

T&C : https://player.bbc.com/en/terms-and-conditions

FAQ : https://player.bbc.com/en/help-and-support

 

SIAR

T&C : https://siar.my/terma-penggunaan/

FAQ : https://siar.my/soalan-lazim/

 

ADDITIONAL QUESTIONS FOR IQIYI

This is a special treat for you! Because you are subscribing to iQIYI with Unifi, you get to enjoy iQIYI VIP access to stream more content at your convenience.

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

 

If you are using Unifi Plus Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI a la carte at RM8.90/month.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

ADDITIONAL QUESTIONS FOR MANGOTV

If you wish to edit your personal information or manage your account (e.g. change password, add security information etc.), you can log in and perform the actions through “Account Management”.

From 1st September 2022, all new and existing Ruby Plus Pack will be bundled with the latest streaming app, MangoTV. The access to the app will be included in your TV pack at no extra cost.


You can activate the access to MangoTV here
https://activate.unifi.com.my/ott/unifi.aspx?o=b

You may click on Me→Settings→Account and Security→Login to device management.

You can subscribe to MangoTV streaming app as an add-on at a special discounted price of RM9.90/month here https://activate.unifi.com.my/ott/unifi.aspx?o=a

 

Alternatively, you can switch your existing active streaming app from iQIYI to MangoTV for free here https://activate.unifi.com.my/ott/profile.aspx

ADDITIONAL QUESTIONS FOR LIONSGATE PLAY

You would need to update the Lionsgate Play app to the latest version (2.0.1.2021.09.29) on Google Play Store. Once you have installed it in your Unifi Plus Box, please sign in using your User ID (i.e. your mobile number) and don’t forget to include the country code “6” (e.g.: 60123456789).

We are so sorry for the inconvenience. Please insert Malaysia’s country code “6” followed by your mobile number (e.g. 60123456789) to log in with the activated credentials.

When you login to Lionsgate Play with the User ID, select “Forgot password” to reset the password. Follow the steps and you should be able to stream Lionsgate Play app.

 

If you do not remember your User ID, you can refer to the confirmation email (from noreply.unifiTV@tm.com.my) and SMS we have sent upon successful activation of the streaming app. You should be able to retrieve the right User ID (mobile number). Alternatively, you can also check your User ID for all your subscribed streaming apps at activate.unifi.com.my and select “Manage My Streaming Apps”.

ADDITIONAL QUESTIONS FOR VIU

For first-time activation, it is compulsory that you have your device connected to Unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your Unifi TV Pack subscription!

Below are the steps for you to login and start streaming Viu app:

 

Step 1: Once you install Viu app on your mobile device, it is compulsory to turn off the mobile data so it only connects to Unifi Home Wi-Fi network.

Step 2: To start logging in, go to the Viu app or viu.com on mobile browser (do not use desktop/laptop browser). Select “Continue with Email or Mobile”.

Step 3: Key in your registered mobile number but without the first digit, “0”. Example: If your mobile number is 0123456789, you only need to key in 123456789.

Step 4: Verify and key in the OTP number that you receive and you can start streaming.

ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR

You can update your registered mobile number by contacting us at https://maya.unifi.com.my. We will process your request accordingly within 3 business days.

 

You can also update your registered mobile number here https://activate.unifi.com.my/ott/profile.aspx at “Manage My Streaming Apps”. However, you can only change the registered mobile number after 30 days of activation.

Yes, you will be able to retain the viewing history if your registered mobile number with Unifi is the same as your existing Disney+ Hotstar account. This is because you still maintain your login credential.

Firstly, you would need to go to “Manage My Streaming Apps” here https://activate.unifi.com.my/ott/profile.aspx to check if your bundled streaming app entitlement is activated.

 

If it is not indicated, you can activate your bundled streaming app at https://activate.unifi.com.my/ott/unifi.aspx?o=b with your Unifi ID (e.g. yourname@unifi).

 

If you require further assistance, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.

Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or

 

Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.

Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a

 

You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.

Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

 

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

  1. General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;
  2. Terms and Conditions for Unifi TV Packs Subscriptions (if applicable) https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;
  3. Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and
  4. Disney+ Hotstar Privacy Policy https://www.hotstar.com/my/privacy-policy

 

ADDITIONAL QUESTIONS FOR MYSING

When you are on the Home page, you can click on “Song” or “Artist”. The search bar will appear on the left, and you can type in the name of the song/artist. The search results will appear on the right.

 

To search, you need to key-in the name or initial without space. For example, to search for Siti Nurhaliza’s songs, you can type “Sitinurhaliza” or “SN”

When you sign-in for the first time, the Favourite list will be empty until you start to curate and save your all-time favourite karaoke tunes.

To add a song to your Favourite list, you can click on the “Favourite” icon on the song title.

 

To remove song a song from your Favourite list, you can click on the “Delete” icon on the song title. You can add the song to your Favourite list again anytime.

The music videos on MySing the official karaoke versions provided by the recording labels, which can be different from the music videos released for viewing/streaming only.

While most of the latest and current karaoke hits are in high-definition, some of the classic and evergreen favourites were recorded many years ago, hence the quality is not as high-definition as we are familiar with now.

Upon subscribing to MySing app on Unifi Plus Box you are eligible to enjoy a special offer of RM100 voucher to purchase MySing N-S10 Karaoke Device.  The promotion is valid from 1st May 2022 until 30th September 2022.

Upon successful subscription, you will receive the voucher code via a confirmation email.


Please try to check the spam/junk mail folder for the confirmation email.

You would need to redeem and enjoy the voucher benefits within seven (7) days upon receiving the confirmation email.

You can redeem the voucher via MySing’s official store on Shopee or Lazada. Select the N-S10 Karaoke Device and key-in the voucher code during checkout

 

Shopee : https://bit.ly/3LMDp58

 

Lazada : https://bit.ly/3Jkw3oc

 

You can redeem and use it for one (1) time only.

If you face any issues with MySing Karaoke Speaker Set, please get in touch with MySing official store customer service on Shopee or Lazada. TM/Unifi shall have no liability and shall not be liable for any damages to the device.

Unfortunately, the voucher is not exchangeable to any form including cash and rebates. It is solely for the redemption when purchasing the MySing Karaoke Speaker Set.

The MySing Karaoke Speaker Set is only compatible with MySing microphones.

The MySing Speaker can only pair with 2 microphones at any one time. If you need to replace your microphone, you can purchase via MySing’s official store on Shopee or Lazada:

 

Shopee : https://bit.ly/3LMDp58

 

Lazada : https://bit.ly/3Jkw3oc

We recommend that you use the MySing Karaoke Speaker Set as it is compatible with Unifi Plus Box.

 

Should you wish to use another karaoke set, please ensure that the speaker supports Optical Audio In. You may need to consult your karaoke hardware seller to ensure its compatibility with Unifi Plus Box before your purchase.

ADDITIONAL QUESTIONS FOR SIAR

You can use the same email address. However, you would need to cancel the active subscription with SIAR first at https://siar.my

You can reset your password at https://siar.my/akaun/ and click on “Forgot your password?” to follow the simple steps.

Unfortunately, you may not change your registered login email address for now.

ADDITIONAL QUESTIONS FOR WETV

Starting 24th February 2023, WeTV has updated their price requirement with Unifi TV to increase the special Unifi TV Pack add-on offering to RM9.90/month.

Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.

You will not be able to enjoy the previous price of RM5.90/month for this add-on if you decide to terminate after 24th February 2023. You will be charged with the new price of RM9.90/month instead in line with the price update requirement from WeTV.