Frequently Asked Questions

Need help or more information on a particular topic?
Search through our list of questions to find the answers you’re looking for.

Frequent ask questions

General unifi Home

You can find the latest unifi Home offerings, product features or subscribe to our offerings here.

You can also click here for more information about unifi Home such as eligibility, service availability, change plan, relocation etc.
You may register online via unifi.com.my, or visit the nearest TMpoint outlets, TM Authorised Dealer (TAD) and resellers.

You can also click here for more information about unifi Home such as eligibility, service availability etc.
Installation and testing are expected to take approximately 4 to 8 hours depending on the type of your premise due to the sensitive nature and the complexity involved in fibre installation.

The installation process includes site survey, ducting, piping, electrical work and equipment configurations.
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.

The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.
You can request via Live Chat Care Crew by login in to your unifi login at unifi.com.my or myunifi app. Please note that you are subject to service availability at the new area where you wish to relocate the service.

You can also click here for more information.
Depending on your package selection, you will be tied to a new contract period if the package offers better value such as it comes with a new device, discounted price or any other value added regardless of whether you are within or beyond the contract period.

You can also click here for more information.
Step 1: : You may give us 30-day notice on your intention to terminate the service via our online channels below:
a. unifi self care portal at unifi.com.my
b. Live Chat via unifi.com.my or myunifi app (https://maya.unifi.com.my/)
c. Email at help@tm.com.my
(or you may walk-in to any TMpoint outlet nationwide)

Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call you within seven (7) days to confirm on your termination request. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.

Step 3: You will receive an SMS when your termination request is completed. Please be informed that you do not have to return any of your devices.

You can also click here for more information.
You can set the installation date during the registration (subject to slot availability), then you will be notified via SMS within 3 days for you to confirm the appointment.

Learn more about unifi installation here.
Yes, you can choose your preferred date and time based on slot availability during registration (via TMpoint, TMpoint Authorised Dealer (TAD) or our Authorised Resellers) or change the appointment a day prior to the appointment date.
You can do so online here. Just follow these easy steps:
Change appointment:
1. Log in to unifi portal
2. Choose "My Orders" tab at the bottom of the screen
3. Click "Change Appointment" and choose your preferred date and time appointment.

It is advisable to make such changes 24 hours before your original installation date.

Alternatively, you can chat with us via myunifi app or unifi portal, 24 hours daily.
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 metres only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.

The standard packages is inclusive of equipment worth approximately RM1,000 that will also be given free of charge. You will find out the installation process here.

General unifi Business

You can find the latest unifi Business offerings, product features or subscribe to our offerings here.

You can also click here for more information.
You may register via https://biz.unifi.com.my/business/biz/fibre-broadband or at any nearest TMpoint, TM Authorised Dealer (TAD), resellers, SME consultants & TM Sales Center.

You can also click here for more information.
You can choose your preferred business solution that will boost your business experience here here.

You can also click here for more information.
Get information on your one stop business centre that completes your business needs here.
Step 1: : You may give us 30-day notice on your intention to terminate the service via our online channels below:
a. unifi self care portal at unifi.com.my
b. Live Chat via unifi.com.my or myunifi app (https://maya.unifi.com.my/)
c. Email at help@tm.com.my
(or you may walk-in to any TMpoint outlet nationwide)

Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call you within seven (7) days to confirm on your termination request. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.

Step 3: You will receive an SMS when your termination request is completed. Please be informed that you do not have to return any of your devices.

You can also click here for more information.
You can choose your preferred business solution that will boost your business experience here.

You can also click here or more information.

General unifi Mobile

Yes, all unifi Home customers get to enjoy unifi Mobile 99 at RM59/month (normal price RM99/month). The Postpaid plan comes with Unlimited Data, Calls, Texts, with no contract. Non-unifi customers are eligible for the same plan with 12 months contract.
You may opt for unifi Mobile 99 unlimited, contract-free, for RM79/month (normal price RM99/month).

Get it now

Our Value Plans are also contract-free, starting from RM19/month.
You may request to port in via online, or by visiting the nearest TMpoint outlets, TM Authorised Dealers (TAD) or TM Resellers nationwide.

Before you port in, please ensure you do not have any outstanding balance, blacklisted, or under contract with your current mobile service provider.

Switch to unifi Mobile
Stay tuned! We are excited to announce our 5G offerings soon.
Follow these steps to cancel unifi Mobile service:

STEP 1: Live chat with Maya here

STEP 2: Select your language preference and type your name. Then choose the topic 'Mobile'.

STEP 3: You may chat with Maya to find out more on our termination process. Alternatively, you may request to connect to the Live Agent if you wish to continue the conversation with a representative.

STEP 4: You may be required to complete making the payment for any outstanding amount via unifi portal or any of our authorised payment channels within 3 working days.

Your service will be terminated within 24 hours upon us receiving the full outstanding amount. You will receive your final bill statement in the following month.
unifi Mobile 99 Promo with Device is a special plan that is offered to selected unifi Home Broadband customers at discounted monthly commitment fee of RM79 with free device.
unifi Mobile 99 Promo with Device is offered to selected unifi Home and Streamyx customers with criteria as specified below;
1. 18 years old and above
2. Not blacklisted by any mobile operator
3. Within maximum of 5 lines with unifi Mobile Postpaid
Yes, you are entitled to subscribe only two (2) lines per NRIC or passport with unifi Mobile 99 Promo with Device Plan.
No, you do not have to return it. The device is yours to keep after contract has ended.
Yes, upfront payment for unifi Mobile 99 Promo with Device is RM300. The amount will be credited to your monthly bill and offset against total bill until the amount depletes.

However, if your unifi Home Broadband account fulfil below criteria, you are entitled for upfront payment waiver;
1. Length of stay in service is 6 months and above
2. Your unifi Home Broadband account is in active status (not suspended) for the past 3 months.
Yes, delivery service is available nationwide. Delivery for the device is within 7-14 working days.
Upon receiving the device from delivery agent, please inspect the device.

Defect on device identified and reported within 24 hours. You may report to us via live chat or TMpoint and you may return the device to the delivery agent with the document and original packaging for replacement.

Defect on device identified and reported after 24 hours. For faulty device reported after 24 hours, you may just refer to the device manufacturers directly.
Simply click here and choose "Mobile".

For better view, use Google Chrome.

General unifi Mobile Postpaid #BEBAS

At unifi, we aspire to offer seamless connectivity beyond home to customers.
Our new unifi Mobile prepaid #BEBAS offers first real mobile liberation for Malaysians.
The mobile@unifi app gives you the freedom to live your life the way you want it to be; #BEBAS. You can now say goodbye to expiry dates and data wastages. And, usher in a world of convenience straight from this app.

Download the mobile@unifi app today to get started and for a limited time, get a SIM with complimentary 3GB LTE limited to five (5) SIM per ID.
You can download the mobile@unifi app from Google Play Store or Apple App Store and start registering your SIM.
You can subscribe to the plans starting 18 July 2019 at all our touchpoints below:


1. mobile@unifi app (downloadable via Google Play Store / Apple App Store)
2. TMpoint outlets (for SIM collections only)

For more information, click here.
Yes, we will email your order details upon successful registration. If you did not receive the email, you may contact us via Live Chat or Support Feedback Form via the mobile@unifi app.
Yes! You can maintain your existing mobile number by switching to unifi Mobile prepaid #BEBAS. The port in process is as below:
1. Download mobile@unifi app
2. Tap “I want to get a SIM” in the options menu
3. Follow the registration steps and select “I Want To Keep My Existing Number”
4. Reply “Yes” to our confirmation SMS in order to proceed
5. We will send (or choose to self-pickup) a new SIM card in 7 working days
6. Continue using existing number until a switch-over confirmation message is received
7. Insert the new SIM card to enjoy ultimate mobile freedom!
Just insert the SIM into your mobile phone or device to activate your SIM.

1. For self-collection and delivery, your SIM will be activated upon your SIM card connected to unifi network.

2. Otherwise, your SIM will be auto-activated 30 days from the date the SIM card was collected from any TMpoint outlet or from the SIM card was successfully delivered to you.

3. For switch over customer, the SIM will be auto-activated upon successful switching from the other mobile operator.

4. You will receive an activation freebies once you have successfully connected to the network.
It's simple. Just make any outgoing usage, reload or purchase any of the add-ons within 90 days from your last purchase and/or usage date.
You can reload your account ONLY via mobile@unifi app:
Step 1: Tap ‘reload’ at mobile@unifi app dashboard
Step 2: Choose reload denomination from RM10, RM30, RM50 or RM100
Step 3: Select the payment channel and complete the payment process.
The amount will be automatically added to your account balance.
You can ONLY buy data add-ons via mobile@unifi app.

General wifi@unifi

wifi@unifi is a free Wi-Fi service provided by TM for the public at common areas.
You can enjoy the free Wi-Fi connection at all 8,000 wifi@unifi hotspots nationwide. You can view the location where these hotspots are available using the myunifi app by selecting "wifi@unifi" at the “Get More From unifi” section
Yes, a simple registration is required. When you are in an area where wifi@unifi hotspot is available, you can connect easily to the service by following these simple steps:


a. Simply enable the Wi-Fi function on your device and select “wifi@unifi” from the list of available Wi-Fi hotspot network
b. You will be auto-directed to the wifi@unifi landing page
c. Fill up your:
- Email Address
- Gender
- Age Group
d. Tick on “By clicking Submit, I agree to Unifi Terms & Conditions”
e. Click on the “GET CONNECTED” button to get connected

Note:
1. If you’re not auto-directed to the landing page, you may need to manually launch your internet browser.
2. The login journey via i-foundit! app has been removed. You are no longer required to connect with the i-foundit! app and the previous wifi@unifi user ID and wifi PIN are no longer valid.
If you happen to disconnect or turn off the Wi-Fi connection for more than 10 minutes, you will receive a "Welcome Back" page once you have reconnected to wifi@unifi. Simply click on the "Connect Here to Enjoy Free Wifi" box to view an advertisement for 15 seconds and then get connected for FREE!
Yes, your usage is guided by MCMC; the regulator for the communications and multimedia industry in Malaysia.

Click here to know more.
The radius would depend on the type of access point (AP) installed at the site.

Typically, the radius covers 30 meters for indoors and 100 meters for outdoors, depending on the surroundings and clear line of sight.

The type of device(s) you’re using would also affect your connection experience.

General unifi TV

You can find the latest unifi TV information and offerings here.

General Others

You can check unifi's fibre broadband or unifi Mobile's service availability here.

Alternatively, contact us via Live Chat at myunifi app or maya.unifi.com.my should you require further assistance.
unifi Care and unifi World are unifi's official and verified WhatsApp channel accounts.

unifi Care serves as a communication and engagement channel to existing unifi customers regarding their service notifications and alerts.

unifi World serves as a sales consultative channel for customers who wants to seek further advice regarding unifi packages and offerings.

To know about our WhatsApp accounts, click here.
You can look for these unique characteristics:
1. An authentic WhatsApp account will be verified with a green badge at the right side of the registered name. Both of our channels had been verified and given green badge
2. Our registered phone numbers are:
*unifi Care: +60 3 2240 1125
•unifi World: +60 3 2240 1124

To know about our WhatsApp accounts, click here.
To support the Persons With Disabilities Act 2008 under LAWS OF MALAYSIA Act 685, unifi offers the new unifi Home PWD plan, broadband packages specially offered to Malaysian citizens registered as PWD (Person With Disabilities).
All Malaysian citizens of 18 years old and above who are registered as PWD with the Social Welfare Department, Ministry of Women, Family and Community Development are eligible to register for this special package.
Click here for information.

STD 20*: FREE 600 minutes calls to Fixed Number & Mobile Phone. Beyond 600 minutes Free calls to TM fixed line and flat rate 10sen/min number to mobile and other telco fixed line.
If you prefer offline, then you can visit any TMpoint, TAD and Reseller near you. If you want online experience then you can visit unifi.com.my, Live Chat maya.unifi.com.my, and unifi social media platforms (Facebook 'We are unifi', Twitter @helpmeunifi).

If you are an existing unifi Home subscribers, you can change into this plan with contract refreshed.

Don't forget to bring / submit your original OKU ID Card for registration and only 1 plan allowed for 1 PWD ID.
Click here for a sample of the Authorisation Letter.

You can personalised this letter to suit your transaction.

Billing unifi Home

There are several ways that you can view up to 6 months of your bill:

1. Via registered email address
2. myunifi app
3. unifi.com.my portal (www.unifi.com.my)
4. Notification via SMS
At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.
This step by step guide will help you to understand your unifi bill better.

Click here.
Paying your unifi bill is very easy, click here to know more.
You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 30 minutes. Reboot your unifi equipment if not reconnected.
If your rebate is approved, it will be reflected in your bill, within the next 60 days.
Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.
Updating your address, contact number and email address for billing are so simple! Follow these steps now either via myunifi app or unifi.com.my portal:

myunifi app
Login to myunifi app using your unifi digital ID (digitalme) and tap on Account menu. Tap on View Account > Account Details to update your details.

unifi.com.my portal
Go to My Account at unifi.com.my portal and login using your unifi digital ID (digitalme). Click on My Profile > My Billing Profile to update your details.
You can see your payments made in the past 6 months on:

1. myunifi app:
*Select "Account" tab at the bottom of the screen
*Choose the account you want to view
*Scroll below & click "View All Transactions"
*Select "Payment" tab at the top of the screen

2. unifi portal:
*Upon logging in, scroll down
*Under "My Bills" section, select the account you want to view at the drop-down menu
*You can view your payment history under "Payment Receipts"
Yes, there is. If you terminate your unifi package within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period.

Billing unifi Business

You can refer to the following steps to update your billing contact details:

Via portal:
1. Login at www.unifi.com.my
2. Go to My Profile
3. Click Edit button at Billing address/Email/Contact No field

Via myunifi app:
1. Login to myunifi app
2. Go to Account tab and view all your accounts
3. Select the account that you wish to change and select View Account
4. Go to Account Details and edit accordingly

Alternatively, you may contact your assigned Account Manager.
There are several ways that you can view up to 6 months of your bill:

1. Via registered email address
2. myunifi app
3. unifi.com.my portal (www.unifi.com.my)
4. Notification via SMS


Alternatively, you may contact your assigned Account Manager.
At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.
This step by step guide will help you to understand your unifi bill better.

Click here.
Paying your unifi bill is very easy, click here know more.
You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 30 minutes. Reboot your unifi equipment if not reconnected.
If your rebate is approved, it will be reflected in your bill, within the next 60 days.
Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.
You can see your payments made in the past 6 months on:

1. myunifi app:
*Select "Account" tab at the bottom of the screen
*Choose the account you want to view
*Scroll below & click "View All Transactions"
*Select "Payment" tab at the top of the screen

2. unifi portal:
*Upon logging in, scroll down
*Under "My Bills" section, select the account you want to view at the drop-down menu
*You can view your payment history under "Payment Receipts"
Yes, there is. If you terminate your unifi Business package within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period.

Billing unifi Mobile

You can refer to the following steps to update your billing contact details:

Via portal:
1. Login at www.unifi.com.my
2. Go to My Profile
3. Click Edit button at Billing address/Email/Contact No field

Via myunifi app:
1. Login to myunifi app
2. Go to Account tab and view all your accounts
3. Select the account that you wish to change and select View Account
4. Go to Account Details and edit accordingly
There are several ways that you can view up to 6 months of your bill:

1. Via registered email address
2. myunifi app
3. unifi.com.my portal (www.unifi.com.my)
4. Notification via SMS
At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.
This step by step guide will help you to understand your unifi bill better.

Click here
Paying your unifi bill is very easy, click here to know more.
You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 30 minutes. Reboot your unifi equipment if not reconnected.
If your rebate is approved, it will be reflected in your bill, within the next 60 days.
Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.
You can see your payments made in the past 6 months on:

1. myunifi app:
*Select "Account" tab at the bottom of the screen
*Choose the account you want to view
*Scroll below & click "View All Transactions"
*Select "Payment" tab at the top of the screen

2. unifi portal:
*Upon logging in, scroll down
*Under "My Bills" section, select the account you want to view at the drop-down menu
*You can view your payment history under "Payment Receipts"
Yes, there is. If you terminate your unifi Business package within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period.

Technical Support unifi Home

If you have any problem with unifi services, try our EasyFix self-diagnose troubleshoot tool here to check for outages at your areas or troubleshoot your internet connection.

Alternatively, you can reach our live chat Care Crew here
You can do your own speedtest here. Follow the steps and you are ready to test.
First, you may need to check the equiment setup, and if the setup is okay but the problem still persists, you may want to check the device that is connected to your internet. Click here for the step by step infographic that you can perform to check your internet connection problem.
Check this diagram here to learn more about the unifi physical connection.
If you experience any of the below, your service may be having a voice quality issues:
1. Cross line
2. No line
3. Noisy

To learn more about these conditions, click here.
You can track in myunifi app with these simple steps:
1. Go to "Account" tab at the bottom of the screen
2. Tab "My Activity" at the top of the screen
3. Tab "Technical Report"

Here you can see the list of your technical tickets. Tab the technical report you wish to see more details.
Here you go, click here.
Important note to remember that while the standard installation will not cost you, but for the non-standard installation (over the ceiling, special request, etc), you may be subjected to additional charges from the contractor.
Learn more about our Proactive Alerts here.

Technical Support unifi Business

Check this diagram here to learn more about the unifi physical connection.
If you experience any of the below, your service may be having a voice quality issues:
1. Cross line
2. No line
3. Noisy

To learn more about these conditions, click here.
First, you may need to check the equiment setup, and if the setup is okay but the problem still persists, you may want to check the device that is connected to your internet. Click here for the step by step infographic that you can perform to check your internet connection problem.
If you have any problems with unifi service, you may troubleshoot using unifi EasyFix or via myunifi app, or chat with us at unifi portal, via live chat, 24 hours daily.
Alternatively, you can reach us on Facebook: Facebook.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight.
If you have any problem with unifi service, you can chat with us via myunifi app or unifi portal, 24 hours daily.

Alternatively, you can reach us on Facebook : Facebook.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight.

Technical Support unifi Mobile

If you have any problems with unifi Mobile service, you chat with us via myunifi app or unifi portal, 24 hours daily.

Alternatively, you can reach us on Facebook: Facebook.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight.

Technical Support wifi@unifi

Don’t worry. You can try the steps below to get connected:
a) Choose the “Forget (remove) the wireless network” function from your device’s Wi-Fi setting
b) Turn off the Wi-Fi function on your device and turn it on again
c) Clear the cache on your device
d) Restart your device

Technical Support unifi TV

You can find the latest unifi TV information and support here.

myunifi app

The all-in-one app to manage unifi accounts and more:
1. Manage unifi Broadband & unifi Mobile accounts
2. Pay unifi bills (or Pay for Others)
3. Earn unifi Rewards & redeem from wide range of catalogues
4. Get support via live chat (24x7)

You have access to app exclusive deals & promotions too.
DigitalME is a digital ID feature in myunifi app and unifi self-care portal for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign in identification for unifi services and beyond.

DigitalME helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.

DigitalME is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.

Click here for more information.
Follow these steps:
1. Firstly, click on the login or Start Here button on the myunifi app or unifi portal.
2. You will see a prompt asking for your email address. Key in the email that you would like to use as a username credential. If you are already a unifi portal or care@unifi user, you may use your existing email address.
3. Insert your preferred profile's salutation for DigitalME to address you.
4. Enter the One-time PIN (OTP) sent to your email address from Step no. 2.
5. Remember to opt for 'Trust this device' so you won't have to enter OTP each time you login from the same personal device. For public device, click No.
6. If you wish to access to your TM bills on myunifi app or portal, you may need to specify your NRIC, passport (if you are a foreigner) or Business Registration Number (if you are a business) during the one-time DigitalME registration process.
7. Read the Consent and then click ACCEPT.
Follow these easy steps:
1. When you log on to an app or portal via DigitalME for the first time, you will be asked for your username (verified email address).
2. Enter the One-time PIN (OTP) sent to your email address from Step no. 1.
3. Remember to opt for 'Trust this device' so you won't have to enter OTP each time you login from the same personal device. For public device, click No.
4. Read the Consent and then click ACCEPT.
5. Once you have provided your consent, you will be able to fully access the services offered by the myunifi app or unifi portal.
6. You will be subsequently auto-logged in the app or portal until you manually log out.
If you can’t login to an app or portal with DigitalME, the probabilities are:
1. You have not created an account
2. You have not validated your account
3. You have entered an incorrect email/One-time PIN (OTP)
4. You may need to log out and log in again as the current session has expired
5. The internet connection from your device is temporarily slow or unstable

If you still face difficulties to log in, let us help you via Maya or contact us at 100.
If you have several email addresses and you are unsure which email you have registered on the unifi.com.my portal or myunifi app, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.

You may also use a new email address if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation.

We recommend you to use your most relevant email to-date so that you can be reached for important notices.
With myunifi app, you can enjoy:

Account Management
*Hassle-free payment for all your unifi bills, including signing up for Autopay!
*Track your usage and upgrade your unifi plans

Support
*Live Chat with our friendly agents
*Perform self-troubleshooting with EasyFix

Loyalty & Rewards
*Earn a reward point for every Ringgit you spend and use the points to redeem awesome deals!
Yes, you can log into the myunifi app and update both your personal and business registration number. Then, go to Manage Profile (next to your name), and you can switch between Personal or Business account to view all of your accounts.
From myunifi app: If you want to view activities pertaining to order and technical reports, tap "Account" at the bottom of the screen and then select "My Activity" at the top of the screen. You may choose the activity tab that you would like to view.

From unifi portal: If you want to view activities pertaining to your bills, payment, purchase history, order and technical reports, select from the various tabs at the bottom of the screen; My Bills / My Orders / My Activities and select the account that you would like to view.
Feel free to reach us via our digital channels:
1. unifi portal at unifi.com.my (use the same myunifi credentials)
2. Facebook at facebook.com/weareunifi
3. Twitter at @helpmeunifi
4. Live Chat via https://maya.unifi.com.my
5. Email via help@tm.com.my

unifi Rewards

Our unifi Rewards, formerly known as TM Rewards is a loyalty programme exclusively for unifi customers.

We aspire to drive a converged digital experience to all our customers and one of the ways of doing so is by digitizing their rewards experience.

You will earn one (1) point for every 1 Ringgit spent when you pay your unifi bills on time. The accumulated points are redeemable with exciting vouchers/items.
It’s easy! All you need to do is give your consent to opt in as a registered unifi Rewards member at unifi portal or myunifi app.

For quick and hassle-free registration, simply login to unifi self-care portal and tick the check box to join the programme. You will earn 200 free unifi Rewards welcome points once you register as a unifi Rewards member.
You can earn points every time you pay your bills on time.

Points can also be accumulated through unifi campaigns or events.
1. Points can be earned only for payment on current charges and applicable for full payment made on overdue amount.
2. Payment must be made before or on the due date stated in the bill to be eligible for rewards points.
3. One (1) reward point is awarded for each RM1 paid.
You can check your points through myunifi app by clicking at unifi Rewards icon at the top right screen. In "Overview" tab, you can view your membership ID, the latest unifi Rewards points and the points that will expire. "My Rewards" tab is where you can view exclusive promotions for unifi Rewards customers.

Alternatively, once you login to unifi portal, you’ll be able to view your accumulated points at the right tab of the screen. You can view your membership ID, the latest unifi Rewards points and the points that will expire. You can click ‘’Redeem Now’’ button to perform redemption activities.
You can do so through myunifi App or unifi portal.

Alternatively, you can still walk-in to selected TMpoint outlets nationwide to make On-The-Spot redemption (OTS) on unifi merchandise such as Team Malaysia jersey, umbrella, thumb drive and many other attractive merchandise.
Yes there is. Your points are valid for 36 months and will be forfeited upon reaching the expiry date.

Deduction of points will be based on first-in-first-out basis. For example, unifi rewards points earned in September 2019 will expire in September 2022.

Your membership will be terminated when you no longer have any active service subscriptions with unifi.

All your active points will automatically be forfeited once your membership is terminated. Please be advised to redeem your points before you terminate all your accounts.

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