Aneka Plus Pack

40+ channels and 3 streaming apps

"Jom santai" with the selection of local drama series, blockbuster movies and other international shows on channels like SIAR, DEGUP, Sensasi, Inspirasi, Dunia Sinema, tvN, AXN and more.

This pack also comes with access to streaming apps like Unifi TV app, Vidio and SIAR at no extra cost. If you already have Aneka Plus Pack, activate here.

Terms and conditions apply.

Ruby Plus Pack

40+ channels and 2 streaming apps

For the kung-fu fighters and Asian entertainment lovers, this pack gets you covered with the best entertainment from Celestial Movies, CCM, K-Plus, tvN, now Jelli and even Nickelodeon.

This pack also comes with access to streaming apps like Unifi TV app and TVBAnywhere+ at no extra cost. If you already have Ruby Plus Pack, activate here.

Terms and conditions apply.

Varnam Plus Pack

40+ channels and 2 streaming apps

Get enchanted with the colours of Indian entertainment ranging from Hindi and Tamil movies and TV shows. Now with tvN, CCM, K-Plus, HITS MOVIES, Warner TV and AXN.

This pack also comes with access to streaming apps like Unifi TV app and Simply South at no extra cost. If you already have Varnam Plus Pack, activate here.

Terms and conditions apply.

Biz Fun Pack

Enjoy a variety of entertainment including movies, news, international TV shows and beyond. 

Biz Corporate Pack

World class entertainment at your fingertips from lifestyle shows to news broadcasts and more.

Biz Sports Pack

Catch live sports from around the world.

Hospitality Offerings

You can tailor exactly what you want for your hospitality business. 

View HOTES packs: Olive, Amber, Scarlet.

Contact your TM Sales Representative for more information on subscription.

Olive Pack

Choose any 5 Premium channels + 2 FTA for RM20 per room/month​​.

Contact your TM Sales Representative for more information on subscription.

Amber Pack

Choose any 7 Premium channels + 2 FTA for RM30 per room/month​​.

Contact your TM Sales Representative for more information on subscription.

Scarlet Pack

Choose any 10 Premium channels + 2 FTA for RM40 per room/month.

Contact your TM Sales Representative for more information on subscription.

Ultimate Max Pack

We’ve MAX-ed out our Ultimate Pack!

Get access to 10 streaming apps including Netflix, Disney+ Hotstar, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, Viu, iQIYI and Unifi TV App in addition to the full spectrum of Unifi TV channels!

With this ultimate assortment of incredible channels at your fingertips - you’ll want nothing more.

If you already have Ultimate Max Pack, activate here.

Terms and conditions apply.

Ultimate Plus Pack

The ultimate entertainment pack just levelled-up!

Enjoy Netflix plus 7 streaming apps including Disney+ Hotstar, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR and Unifi TV App in addition to the full spectrum of Unifi TV channels!

Buckle up for the ultimate viewing experience!

If you already have Ultimate Plus Pack, activate here.

Terms and condition apply.

Family Pack

Premium entertainment for the whole family!

Access 6 top-notch streaming apps, including HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW, and SIAR with the full range of 78 premium Unifi TV channels including The HBO Pack, Cartoon Network, tvN Movies and much more!

It's everything you need for your family's entertainment!

Terms and conditions apply.

Movies Pack

Cinematic bliss unleashed!

Watch the biggest international blockbusters across 30+ premium movie channels including Celestial Movies, Colours Cineplex, tvN Movies and get access to HBO GO & Disney+ Hotstar streaming apps.

Get ready for unparalleled cinematic experience

Terms and conditions apply.

Kids Pack

Your Passport to Adventure!

Access a treasure trove of kid friendly channels for all ages across 20+ premium channels including Moonbug, Cartoon Network, Nickelodeon and more. Also, get premium access to Disney+ Hotstar streaming app!

Let the adventures begin!

Terms and conditions apply.

Sports Pack

All-Star Access to Premium Sports

Dive into the exhilaration, thrills and spills of F1, MotoGP, UFC, UEFA Champions League, Bundesliga, Tennis Grand Slams and other premium sports. Also, get access to beIN SPORTS CONNECT & SPOTV NOW streaming apps.

Settle in your front row seats!

Terms and conditions apply.

Remote Control

Click on the remote for details.

What is Unifi TV?

Unifi TV (formerly known as HyppTV) is an IPTV (Internet Protocol Television) service where TV content is delivered digitally through an internet network. In TM’s case, the content is delivered through a high speed broadband service right to your television set via a TM-provided Unifi TV Box. It offers you on demand services, interactive applications and the ability to broadcast live TV channels. It is offered as part of our Unifi consumer packages.

Is there any difference between the current Unifi TV and the previous HyppTV?

Unifi TV is previously known as HyppTV. Your package and viewing experience will continue without any interruptions.

What are the key offerings of Unifi TV?

There are many new offerings that Unifi TV brings to you:

• Unifi TV provides you with a new TV experience where you can do more with your TV!

• Be in control of your TV – you only need to pay for the broadcast live TV channels and on-demand services that you want to watch.

• Be the first to watch shows 24 hours from their origin country release

• No more fixed schedules so you can watch TV whenever you want – for On Demand services, you can choose what to watch at your convenience.

• Enjoy your TV come rain or shine with no disruptions – you can watch TV any time, throughout all kinds of weather.

• More value and more to watch with streaming apps (OTT) - now there are more than just regular channels with Unifi TV. Unlimited access to the best streaming apps are now available bundled with Unifi TV Packs or ala carte

Can I still watch Unifi TV programs during bad weather?

Yes. You can still enjoy your Unifi TV programs even during bad weather. This is because Unifi TV is offered over high speed broadband so, it is unaffected by bad weather.

What is the difference between Unifi TV and other satellite TV operators?

• Unifi TV is different from other satellite TV operators in that it is delivered via a high speed broadband network to your TV. This gives you added benefits such as not being affected by bad weather. Being on a broadband platform also lets you experience our Interactive applications.

• Unifi TV also differs in term of the pricing model where we take on an on-demand approach. This means you pay only for the live TV channels, movies or series you want to watch rather than paying for the entire package.

I have already subscribed to another Pay TV service, can I still subscribe to Unifi TV?

Yes, you can still subscribe to Unifi TV even if you have already subscribed to another Pay TV service. This is because Unifi TV uses Unifi's high speed broadband to deliver its content and so, it won't affect the other Pay TV service.

When I watch Unifi TV, will it impact my other Pay TV service?

No. As long as you can connect both services to your TV, you can choose to watch either one.

Can I watch Unifi TV and access the internet at the same time?

Yes, you can watch Unifi TV and access the internet at the same time. Unifi TV will not disrupt your internet experience.

Can I subscribe to Unifi TV without subscribing to unifi?

No. You have to subscribe to unifi since Unifi TV is offered as a triple-play offering under unifi that includes internet, video (of Unifi TV), and Voice.

Can I choose to only have either Live TV channels or U PICK/ Catch Up on my Unifi TV?

Yes. You can choose any of the value added services from our premium live TV channels and/or U PICK/ Catch Up on top of the free basic offering.

What are the different types of content offered by Unifi TV?

There are mainly 3 types of content offered by Unifi TV. In brief, they are:

• Video On Demand: Subscriber is able to purchase movies, TV series or programs and exclusive content through our Video On Demand (VOD) service.

• Broadcast live TV channels:

a) Broadcast live TV channels includes both international and local live TV channels.

b) Unifi TV Free Channels: These are bundled with and part of all Unifi consumer packages.

c) Unifi TV Premium Channels: All Unifi consumer packages’ customers can purchase the following channels individually at a unique price per channel. All channels' latest offering listing can be found on https://unifi.com.my/tv/tv-directory/shows

• Streaming app (OTT): Subscribers can watch movies, TV series and more with our 11 streaming app partners. These apps are available bundled with Unifi TV Packs or on a la carte.

What is U PICK (previously known as On Demand)?

• U PICK (previously known as On Demand) is a system which allows users to select and watch/listen to video or audio content on demand.

What is High Definition (HD) video?

• High Definition video refers to a video system with a resolution that is far superior and sharper than the current analogue TV or Standard Definition TV.

• Unifi TV HD video features display resolutions of 1920 x 1080 pixels (1080i).

• To fully enjoy the HD video content, you will require an HD-Ready TV set to start with.

What is the Unifi TV Graphical User Interface (GUI)?

• Unifi TV Graphical User Interface (GUI) is a type of user interface that allows you to interact with all the content within the Unifi TV service. It offers graphical icons, symbols and visual indicators to provide instructions that fully represent the information available to a user via the remote control. This helps you navigate through the service and get to the content that you want. Please refer to the User Guide on how to use the GUI.

Can I personalize my profile information?

Yes, customers can personalize their profile information through My Profile.
*This feature is available on Unifi TV Media Box (STB) only.

How many languages do you offer?

Currently, we only offer English as the default language for the system.

Do I need to change the screen aspect on my own?

No, during installation, the installer will do it for you. Do keep in mind that, as of now, only 4:3 is available.
*This feature is available on Unifi TV Media Box (STB) only.

If I buy a new TV set, do I need to adjust the screen aspect?

No, it will follow the default screen aspect.
*This feature is available on Unifi TV Media Box (STB) only.

Will it affect the quality of the picture if I change the screen aspect?

No, changes on your screen aspect will not affect the quality of the picture.
*This feature is available on Unifi TV Media Box (STB) only.

How can I change the screen effects on my TV?

Just go to the Settings option from the main menu, follow some simple instructions, and confirm the changes by pressing the OK button.
*This feature is available on unifi TV Media Box (STB) only.

Do I need to change the screen aspect every time I switch on this service?

No, once you change the screen aspect in the Settings, it will be saved until you make further changes.
*This feature is available on Unifi TV Media Box (STB) only.

Why are there different prices for different channels?

Different channels have different prices because each channel is unique in terms of its content offering, genre of programming, and overall quality i.e. SD vs HD.

How much is the VOD content?

Each category of Video On Demand content is priced differently.

• TV On Demand (TVOD) service which offers the latest movies, including Hollywood, Malaysian, and Asian ones.

• Free View: Free content such as Fokus Hari Ini and content from Knowledge Nature Package etc.

• Dunia Sinema HD: Dunia Sinema offers viewers access to 10 Malay movies every month. This comprises of a good mix of genres and library titles. Viewers can look forward to 10 titles for the first month, with five titles getting refreshed every subsequent month. RM10.00 per month.

•  BBC First HD: The only On Demand channel which houses premium and original TV dramas from BBC – old and new – for you to binge anytime, anywhere. RM15.00 per month.
 

Is there any commitment period for Unifi TV?

The minimum contract period for the Unifi TV service will be in accordance to your Unifi contract. For monthly-based subscription content i.e. ala carte premium channels, the subscription will only be cancelled or terminated upon the customer’s request. Otherwise, it will automatically be renewed every month.

How do I purchase a premium channel?

•  Via Unifi TV EPG – when you browse to an unsubscribed premium channel, you will be given an option to subscribe by pressing the "OK" button on your remote control after 30-second preview. Enter your PIN to confirm the purchase. You will be able to watch the channel once subscription is successful.

•  Via TMpoint - Visit any nearby TMpoint outlets and mention your Unifi TV user ID and the channel(s) you wish to subscribe to.

•  unifi Portal - Login to the Unifi Self Care (https://unifi.com.my) and follow the instructions accordingly.

•  via Unifi TV app - Login to your Unifi TV app account and simply subscribe to your preferred channel. You also can watch the channel on your Unifi TV Media box (STB) or the latest Unifi Plus Box.

How do I purchase U PICK (previously known as On Demand) content?

How will I know which channels I have purchased?

You may refer to:
•  Unifi website - Login to the Unifi Self Care (https://unifi.com.my) and follow the instructions accordingly and proceed to the Live chat.
•  Download and install myunifi apps - Login to the myunifi apps and follow the instructions accordingly and proceed to the Live chat.

What if I were to terminate my Unifi TV service only? Would there be any penalty/charges/proration?

Proration will be applicable for monthly-based subscription content  i.e  a la carte premium channels.

Penalty of remaining month charge will be imposed for any termination within contract commitment period.

How do you calculate the charges for subscribing to a premium channel?

This is not applicable for VOD since VOD is a one-time charge. The charges for premium channel subscriptions will be reflected in the bill as follows: prorate amount for the preceding period + monthly charges for the succeeding month (1 month + basis).

For example, if A subscribed to  a premium ala carte channel  on 7th September, the charges reflected in the bill would be:

= Prorate amount September + October monthly charge

= [(24/30) x RM6) + RM6]

= RM4.80 + RM6

= RM10.80.
 

What is the Unifi TV login password?

Unifi TV login password is required to access the Unifi TV service.

Where can I get my Unifi TV login password?

The Unifi TV login password is being setup and provided to you during the installation. If you require any support contact us via TM Live chat https://maya.unifi.com.my/.

How do I change my Unifi TV login password?

For Unifi Plus Box and Unifi TV app users, to reset, download Unifi TV app from Google Store / App Store. Go to Profile, click Login and select Forgot Password to reset password.

For users with older Unifi TV media boxes (white & grey colour), please reach out to us via the Live Chat platform on https://maya.unifi.com.my/

What is the Purchase PIN Number used for?

The Purchase PIN is a 6-digit PIN number used to purchase Unifi TV content such as Video on Demand (VOD), Series Video on Demand (SVOD), premium channels, and any other paid content.

Where can I get my Purchase PIN number?

The activation PIN is 123456. This is a temporary PIN number and it’s compulsory for customers to change their PIN number to proceed with the purchase.

How do I change my Purchase PIN number?

For Unifi TV Media Box (STB) user, you can set your preferred Purchase PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to change your Purchase PIN number.

For Unifi Plus Box user, you may update the PIN number in Unifi TV app by following the same steps as above.
 

How do I reset my Purchase PIN number?

For Unifi TV Media Box (STB) user, you can reset your Purchase PIN number yourself. Proceed to My Profile option from the Main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to reset/forgot your Purchase PIN number. 

For Unifi Plus Box user, you may update the PIN number in Unifi TV app by following the same steps as above.

What is the Parental PIN Number used for?

The parental PIN is a 6-digit PIN number used to unlock or lock parental functions on channel(s) that has/have them activated.

Where can I get my Parental PIN number?

The default PIN is 123456. For security reasons, it is advised that you change it to another 6-digit number.

How do I change my Parental PIN number?

Your Parental PIN number is the same as your Purchase PIN number. For Unifi TV Media Box (STB) user, you can set your preferred Parental PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. 

For Unifi Plus Box user, you may update the PIN number in Unifi TV app by following the same steps as above.

What if I forget my Purchase PIN number / Parental PIN number?

For Unifi TV Media Box (STB) user, you can reset your Purchase PIN number yourself. Proceed to My Profile option from the Main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to reset/forgot your Purchase PIN number. 

For Unifi Plus Box user, you may update the PIN number in Unifi TV app by following the same steps as above.

What if I forget my Unifi TV login Password?

You may reach out to us via Live Chat at https://maya.unifi.com.my/ or myunifi app

For Unifi Plus Box user, you may perform forgot password via Unifi TV app to reset to your Unifi TV or Unifi TV app password

Do I need to key in my IPTV login password every time I switch to the Unifi TV service?

No, you don’t have to key in the password every time you switch on to the Unifi TV service.

What is the technology being used by the Unifi TV service?

Unifi TV leverages the broadband network with multicast and unicast technologies to deliver video content to our users. We also provide video content via the internet, where you can enjoy our content through Android TV devices and  Unifi TV mobile app.

Can I watch Unifi TV on my PC? How about if I use a TV tuner card on my PC?

No, the service is delivered to your TV for the best viewing experience. Even with a TV tuner card installed in your PC, you will not be able to watch the Unifi TV content because the content is encrypted and the decrypted version is only available on the Unifi TV Media box or Unifi TV app.

Will the Unifi TV service affect the quality of my normal TV channels?

No, the service will not affect the quality of your normal TV channels.

What if my Unifi TV shows an error which is preventing me from viewing the content?

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and Unifi TV Media box are fixed and in place. For Unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. For add-on content, please ensure that you have purchased the required content prior to viewing. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my/ or myunifi app and share the error message on your TV screen.

My Set-Top Box (STB) has no signal, what can I do?

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and Unifi TV Media box are fixed and in place. For Unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. Then, try to reboot your Unifi TV Media Box or unifi Plus Box. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my/ or myunifi app and share the error message on your TV screen.

What if my remote control does not work properly – what should I do?

Please check:

a. That the remote control is pointed at the STB's / UPB's signal receiver.

b. That the battery power is sufficient.

c. That the batteries are placed towards the right connecting poles.

If your remote is faulty, you may purchase a new one at selected TMPoints.

For Unifi Plus Box, alternatively you can use the virtual remote that can be downloaded to your smartphone as a mobile app. Search "Universal Remote Control" and choose any app available. Connect the app with Unifi Plus Box and proceed accordingly.

If the video quality is not good, for example the words on the GUI are not clear, what can I do?

You can try to fine-tune the contrast/brightness setting of your TV. If the problem persists, please contact our TM Live chat or Contact Centre.

How can I prevent my children from watching any films or programs that are not suitable for them?

While we offer our subscribers a variety of TV channels and movies, some content may not be suitable for children.

Unifi TV provides Parental Lock feature that allows you to decide what your children can or cannot watch.

This features can be activated via TV Guide settings which requires a 6-digit PIN code (Purchase PIN), simply choose any channels to lock and proceed with instructions given on your TV.

If my TV AV ports are fully filled up with my current devices, how can I watch Unifi TV services?

You could purchase an additional AV switch for multiple connections or you may use the HDMI cable instead.

Can I purchase or request for an additional AV cable if my cable is faulty (customer's fault)?

Unfortunately, we do not offer additional AV cables. You may purchase the AV cables in many electrical stores.

How can I access Unifi TV channels outside of Malaysia?

For the time being, Unifi TV is targeted to Malaysian households only. This means that unfortunately, you cannot access them outside of Malaysia.

What if my Unifi TV STB / UPB malfunctions? Can TM send someone to check the unit? Will I need to pay?

Please contact our TM Live chat or Contact Centre for maintenance and after-sales support. If we determine that the STB / UPB malfunctioned due to manufacturing defects, there will be no charge to replace the STB / UPB during the warranty period (as the warranty only covers 'manufactured faults'). Do keep in mind that any unauthorized repair / modifications on the STB will void the warranty.

What if I damage my STB / UPB/ remote control – will you give me a new one? Will I be charged?

If it is due to the manufacturing defect and within the warranty period, TM will replace the STB / UPB. However, after the warranty period,  you can opt for a replacement with an additional charge as well a charge will be imposed for on-site visits by our personnel. 

There is no warranty period for the remote control. You can purchase a replacement remote control from selected TMPoints.

What are the warranty periods of the Unifi TV STB / UPB and remote control?

•  Unifi TV STB / UPB:

Unifi TV STB / UPB has a twelve (12) month warranty period from the point of installation. For any faulty STB / UPB during the warranty period, TM will provide a replacement.

•  Remote control: 

There is no warranty for the remote control for both STB and UPB.

Can I use any type of remote control (e.g. universal remote control) like the ones sold in shops if my current remote control is broken/damaged?

We do not advise you to do so to avoid any service interruptions. To ensure the quality of service is maintained, we suggest you purchase an original remote control from a TMpoint.

What type of content is offered via U PICK (previously known as On Demand) services?

Content offered via U PICK (previously known as On Demand) services includes movie titles from the Hollywood, Malaysia and Asian regions. This service also offers on-demand content such as dramas, documentaries and popular TV shows so you can catch up on various programs broadcasted throughout our premium channels.

Full details on U PICK (previously known as On Demand) service offerings can be found here: https://unifi.com.my/tv/tv-directory/shows > On Demand

How do I access the Video On Demand services?

Go to Menu option using your remote control and simply choose U PICK (previously known as On Demand) to automatically access the on-demand services.

How many movies and series are available for selection?

The number of movies and series are not fixed as we maintain a frequent and regular refresh rate. TM will continue to add to the number of titles to keep providing you with more choice and selection.

Is the U PICK (previously known as On Demand) service in Unifi TV similar to other on demand service provider?

The U PICK (previously known as On Demand) service in Unifi TV is different because it allows you to select which movies and series you want to watch. Once selected, you can choose to watch the movie any time you want without having to follow the schedule. You can also choose to watch it as many times as you like within 24 hours. While watching, you can even use functions like pause, rewind and fast forward, as well as bookmark!

Will the content in the VOD be the same every month?

No, new content will be added to the selection list every month. This is called Content Refreshed.

How much is the Content Refreshed?

The refresh rate for content varies from time to time. The regular Content Refreshed will allow more time to enjoy the different content that is offered. However, for the latest information, please refer to our to: https://unifi.com.my/tv/tv-directory/shows > On Demand

How often is the content refreshed?

The content is refreshed on a monthly basis.

How long will a video title be available for in VOD for me to enjoy?

A title will be made available via the GUI from 1 to 6 months for you to enjoy. Note that all viewing periods are valid in accordance to the content validity period.

Where can I find the detailed information and synopsis of the video title?

Details of each title can be found on the Info page of the particular video in the GUI. Details include price, synopsis, program classification, genre, duration, episode number & title, director(s) and the cast.

How many bookmarks can I set altogether?

You can set up to 40 bookmarks at any particular time for different videos.

Can I search for the titles available in VOD content?

Yes, you can. Use the Search function in the VOD menu. You can search using several categories; namely titles, cast and genres.

Where can I subscribe to Unifi TV services?

Kindly reach us at https://unifi.com.my or visit the nearest TMpoint outlets or any Authorized TM dealers.

I am a non-Unifi customer, can I still subscribe to Unifi TV?

You may download, register and enjoy Unifi TV via app. For first-time subscriber, you get to enjoy 30-day free viewing of all premium channels.

Can I have more than one TV having Unifi TV service? A multi room solution?

Yes, just add on additional Unifi Plus Box (UPB) to your subscription and enjoy Unifi TV at your convenience.

If I move to a new home, can I relocate my Unifi TV?

Yes, kindly contact us at TM Live chat or TM Contact Center for relocation of your Unifi service.

Can I temporarily suspend my Unifi TV service?

Yes, however it must be together with your Unifi package. You cannot suspend the Unifi TV service alone. Please call our TM Unifi Centre for more details.

Can I terminate my Unifi TV?

Your Unifi TV will automatically be terminated upon termination of your Unifi package. You cannot terminate Unifi TV alone.

Do I need to pay any penalty fees when I terminate the Unifi TV service?

If you are still within your Unifi contract period, a termination penalty fee may apply.

How many channels are in Unifi TV?

For the complete listing of channels offered, kindly refer to: https://unifi.com.my/tv/plans
TM reserves the right to add, remove, replace, reduce or add to the number of Unifi TV Broadcast TV Channels.

What are the channels in Unifi TV?

There are over 70 live and on demand channels. The genres span across entertainment shows, TV series, movies, kids programs, news, live sports and more

What is 'Guide'?

Guide is a program guide, similar to a TV channel guide. It tells you which programs are showing for each channel at any particular time. You can also view the synopsis of the programs to help you choose which program to watch.

What is a Multi Channel Program Guide?

This guide shows you the program of several channels throughout the day in a glance. You can also select the day or channel you want to specifically view. 

How do I set a reminder?

You can set a reminder via TV Guide options, simply follow the instructions given on your TV.

*This feature is available on Unifi TV Media Box (STB) only.

How many reminders can I set?

You can set up to 10 reminders.

Can I set many reminders at the same time?

Yes you can. The reminders will be queued: the 1st reminder will be shown first, followed by the others.

What is Mosaic? How do I access it?

• The Mosaic feature allows you to view all the channels you have subscribed to on one page. It is a useful tool as you can view what programs are showing on all the channels at once.

• To access the System Mosaic feature, just press Main Menu

• From each Mosaic page, you may choose any channel to view by navigating the arrow keys and clicking OK.

*This feature is available on Unifi TV Media box (STB) only.

Why is there no Mosaic for VOD and Interactive?

This Mosaic feature is to allow you to view the Broadcast TV Channels because the channels are all broadcasted concurrently. So with the Mosaic view, you can look at the channels all at once to select what you want to watch. Meanwhile, for VOD and Interactive applications, you can choose which one you want to watch at any time.

Can I choose to view more than or less than 45 channels on the System Mosaic screen?

Currently, the system is only able to show 16 channels on one Mosaic page.

We will continue to improve the viewing experience as we add additional channels.

*This feature is available on Unifi TV Media box (STB) only.

What is favourites?

Favourites is a feature which allows you to set any of the channels that you subscribe to as favourites so you can refer to them easily.

How do I set a channel as a favourite?

You can set a favourite channel via TV Guide options, simply follow the instructions given on your TV.

How many channels can I set as a favourite?

You can set as many channels as favourites as you like. These channels can be accessed from your TV Guide.

Why are the programs in the channels always repeating?

• Similar to all multi-channel Pay TV services around the world, Unifi TV provides you with the convenience of watching all your favourite programs, even if they are playing simultaneously on different channels.

• If you are unable to watch your desired program for some reason, you can catch the missed program at a different time.

What is Picture in Picture (PIP)?

• The PIP feature allows you to view a TV channel on a small screen while you watch another one on the big screen.

• With this function, you can find other programs and, at the same time, not miss the current show you are watching.

• To activate PIP, choose Info button to view PIP

*This feature is available on Unifi TV Media box (STB) only.

How many times can I use PIP?

You can use PIP as many times as you like while watching a TV show.

Can I use PIP while I watch the VOD and Interactive applications?

• No, you cannot use PIP while watching VOD or Interactive applications.

• However, in the VOD and Interactive menu, there is a PIP screen where you can still watch the live TV channel.

What is Audio Selection?

• For certain channels, Unifi TV may provide several audio languages for the customer to choose from.

• For example, this feature is available for Dreamworks. You can choose between English, Mandarin and Malay.

• To activate Audio Selection, please click on the I/II button on your remote control (STB) or Audio option in UPB TV Guide.
 

Can I search for TV programs?

• Yes, you can search for TV programs via the Search function in the Settings menu.

• Click on the Menu button on the remote control.

• Navigate until you come to Search, then click OK.

• You can then type the name of the program that you are looking for.
 

What is Time Shift TV (TSTV)?

• This feature allows you to pause live TV programs.

• You can also rewind up to 2 hours back from the current viewing time.

How do I use TSTV?

• To use the TSTV feature, navigate with the following buttons on your remote control:

- II (pause icon) – Use this to activate the TSTV feature. The live program you are watching will be paused. To resume watching, press the pause button again.
For STB:
- PG UP – to go back 2 hours from the current viewing time.
- PG DOWN – to go to the current viewing time.

For UPB:
- Press Down - drag the player to go back 2 hours from the current viewing time
- Press "ON NOW" - to go to the current viewing time.

How long can I pause the live TV program?

You can pause programs for up to 2 hours.

Can I view programs more than 2 hours back?

No, we only allow you to rewind up to 2 hours back.

Can I fast forward to future programs using TSTV?

You may only go back to view programs you have missed via the TSTV feature.

Which channels have the TSTV feature?

The TSTV feature's availability varies, depending on the channels and programs. Press Guide on your remote control.

Why don't all the channels have the TSTV feature?

The TSTV feature is made available based on the type of licensing arrangement we have with our content providers. We make the TSTV feature available on the channels that provide this feature.

Do I have to pay extra to use the TSTV feature?

The TSTV feature is not chargeable and is made free for all Unifi TV subscribers.

What is Catch Up 7 Days?

Catch Up is a feature that allows you to catch up on missed programs up to 7 days back.

How do I use Catch Up 7 Days?

You may access past programs via the Weekly Program Guide. To watch a past program, browse UP or DOWN to highlight the program in the Weekly Program Guide, then press OK button. The program will play similarly like a VOD. Once the program you have selected has finished, the next program in the EPG will play until you press the STOP button.

Can I view programs more than 7 days back?

Currently, you can only watch past programs up to 7 days back.

Which channels have the Catch Up feature?

Catch Up feature availability varies, depending on the channels and programs. Press Guide on your remote control or refer to https://unifi.com.my/tv/plans for details.

Why don't all the channels have the Catch Up feature?

The Catch Up feature is made available based on the type of licensing arrangement with our content providers. We make the Catch Up feature available on the channels that provide this feature.

Do I have to pay extra to use the Catch Up feature?

The Catch Up feature is not chargeable and is made free for all Unifi TV subscribers.

What is Highlights Channel (CH 110)?

Highlights Channel is a dedicated channel featuring Unifi TV content video promos. It highlights the latest and most popular TV programs, movies on demand, tutorials and more.

Can I record the content of Unifi TV?

Customer can view previous programs using the Time Shift (up to 2 hours)  or Catch Up (up to 7 days)  features for selected channels via the remote control.

What is Unifi TV app?

• Unifi TV app is an app that can be downloaded from Google Play Store on Android, Apple App Store on iOS and AppGallery on Huawei.

• Unifi TV app enables you to stream and watch Live TV channels, Catch Up programs and U PICK (previously known as On Demand) content on Android (Android Mobile and certified Android TV devices), iOS (iPhone and iPad) and web browser. This is in addition to watching Unifi TV via your Unifi TV boxes including Unifi Plus Box on your television set.

What is Unifi TV (as part of Unifi TV app)?

• Unifi TV is an IPTV service offered by Telekom Malaysia Berhad (TM) through Unifi, as part of Unifi Home and Business packages.

• You can watch a variety of live TV channels by subscribing to Unifi TV packs or you can subscribe to any channels via a la carte. There are also selections of U PICK (previously known as On Demand) movies from Hollywood, Local, Asian and Europe that you can rent per title.

What is Live TV Channels?

The Live TV Channels can be subscribed individually at any time. You can also subscribe to more than one pack with various channels for more value of your money.

What is U PICK content?

U PICK (previously known as On Demand) is a pay-per-view on demand service, which houses the best and latest blockbuster movies straight from cinema release. Customers can rent the movies at their convenience for 48 hours from only RM10/title.

What is Catch-Up TV?

Catch-up TV is a feature that allows you to watch the programmes you have missed. The programmes are available for your viewing for seven (7) days from the moment you’ve downloaded them.

Note: Due to content rights and licensing, the availability of the feature may vary. Click https://unifi.com.my/tv to view the full list of available channels.

How to use Parental Control function?

Parental Control function allows you to restrict viewing and purchases of inappropriate TV programmes based on your preference by locking the channel using the Parental PIN.

Note: Parental PIN is similar to Purchase PIN.

What is Purchase PIN?

Purchase PIN will enable you to subscribe Live Channels or rent U PICK movies.

Note: Purchase PIN is only available for Unifi TV subscribers (default 123456)

How to use the Time Shift function?

• The Time Shift function allows you to watch the recording of a programme within a time frame period to be viewed later at your convenience.
• The steps are simple: just moves the slider backwards to watch the recorded programme on the selected channels. You can view up to two (2) hours of recorded content.

How to download Unifi TV app on an Android device?

For Android Mobile and certified Android TV devices, kindly download the latest app version into the compatible devices running on Lollipop (5.0) or any latest Android version.

How to download Unifi TV app on iPhone or iPad?

For iPhone and iPad, kindly download the latest app version with the compatible devices running on iOS 11 to the latest iOS version.

How to watch Unifi TV app through web browser?

• Log on to https://playtv.unifi.com.my and watch Unifi TV app from recommended web browser as below:

• Supported web browsers:

• Google Chrome - Version 99.0.4844.82 (Official Build) (64-bit) (recommended)
• Mozilla Firefox - version (98.0.1 (64-bit) and above)
• Microsoft Edge - Version 99.0.1150.46 (Official build) (64-bit) and above.

• Unifi TV app player is currently not supported on Safari browsers or any Apple devices.

How to register for Unifi TV app?

For Unifi TV pack subscribers, you will be able to enjoy a complementary user ID, depending on your Unifi broadband plan. Minimum complementary ID given can be used on two (2) concurrent devices.

All you need to do is download the Unifi TV app via  and login using your Unifi TV ID.

You can also upgrade to a plan that enables five (5) devices sharing at only RM10 monthly.

Note: For Unifi TV subscribers, your login ID will be xxx@iptv or xxx@tvos.

How to subscribe to Live Channels or rent U PICK movies?

To subscribe/rent, please key in your Purchase PIN and your purchase will be reflected together in your Unifi bill.

I forgot my Unifi TV app password. What should I do?

If you have forgotten your password, just reset through your Unifi TV app from your mobile device, by following this steps:

1. Launch your Unifi TV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For Unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
5. Key-in verification code
6. Key-in new password

I forgot my Purchase PIN. What should I do?

• Your default purchase PIN is 123456. If you have forgotten your purchase PIN, you may reset the PIN by using Unifi TV app.
• Simply go to: Profile > View My Profile > PIN > Reset PIN.
• Please follow the steps as below :
  1) Enter your unifi PlayTV password
  2) Enter new PIN  
  3) Confirm PIN

Can I use the service if I am not subscribed to unifi TV pack?

• Yes you can, simply register using your Facebook ID or mobile number.
• This method will allow you to login via two (2) devices simultaneously.

What is 30 Days Unlimited Access?

For new registration via mobile & Facebook, you can enjoy an unlimited access to all premium channels.

You are required to re-subscribe to the content or any preferred package upon the expiry of the unlimited access.

You can pick and choose any three (3) premium channels according to the pricing below:

1. Daily Pack for RM1
2. Weekly Pack for RM5
3. Monthly Pack for RM15.

Note: TM reserves the right to add, delete or make any changes to the content offerings. Log on to:   https://unifi.com.my/tv to view the full list of available channels.

What is the payment method available for Unifi TV subscription?

• Starting 1st April 2022, subscription is only available via web browser. Please log in to https://playtv.unifi.com.my

• You can subscribe to any channels via a-la carte or by subscribing to VOD through any of these methods:

1. Voucher
2. Credit Card / Debit Card*
3. FPX*
4. unifi Mobile bill

*via TM payment gateway

How do I terminate auto subscriptions or content?

There are two (2) ways to terminate the auto subscriptions.

Via App :

• Go to Profile
• Click Purchased
• Choose Channels/Pack to terminate
• Click Unsubscribe

Via SMS (only for unifi Mobile users):

• Go to SMS (received when you bought the channel)
• Click at the given link
• Click Cancel Subscription

Unable to install App

• Check your Android or iOS version. Please note that the app can only with compatible versions of operating system.
• The app also does not work with jailbroken iOS and rooted Android devices.

Unable to Login

This may be due to the following reasons :

1. Incorrect user ID and password - Make sure that you typed in the correct ID and password.

•  For Unifi TV subscribers - please use the pre-defined ID : xxx@iptv OR xxx@tvos. Your ID is stated on your Unifi bill and MyUnifi app.
• For non-Unifi TV and non-Unifi broadband subscribers - your user ID can be your mobile number or Facebook ID.
• If you have forgotten your password, just reset through your Unifi TV app from your mobile device, by following this steps:

1. Launch your Unifi TV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For Unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
5. Key-in verification code
6. Key-in new password

Note: If you failed to login using Facebook ID - Clear the app cache and re-login or re-install the app.

2. Possible connectivity error - check your data or Wi-Fi connection, ensure that you are connected to the Internet.

3. Maximum device login reached - try to logout from other device that is currently running the app.

Payment successful but unable to watch the content.

Our system might not be able to process the transaction. Email us immediately at help@tm.com.my or contact us via unifi’s social media account and share the details of your transactions.

How do I stop from receiving the notification message?

On your device settings:

• For Android device: Go to Settings > Application manager > Unifi TV app > tap on notifications > then turn off the notifications.
• For iOS device: Go to Profile> Settings> turn OFF “Get Push Notifications”.

Streaming Issues

If you’re having problem to stream Unifi TV app from your iOS device:

Step 1: Check if Private Relay is On or Off

• On iPhone or iPad, open the Settings
• Tap your name at the top > choose iCloud
• View the status label on the right side of the Private Relay. If the label displayed On, it means the Private Relay function is enable. If the label displayed other than On, it means the Private Relay function is disable.

Step 2: Turn off Private Relay feature

• On iPhone or iPad, open the Settings
• Tap your name at the top > choose iCloud
• Tap Private Relay
• Tap the toggle to turn iCloud Private Relay off
• When turned off, you will notify again with another popup. Just choose Turn Off Private Relay.

Watch Unifi TV app from outside of Malaysia

Unifi TV app can only be viewed within Malaysia. This is due to restriction of the content viewing rights as stated by the content providers.

Offline Viewing

We are sorry, offline viewing feature is not available at the moment.

Multiple Subtitles & audio

• At this moment, multiple subtitles/audio function is only available for selected Live TV Channels & U PICK (previously known as On Demand) titles.

Purchase Content on Unifi TV app via iOS app

We’re sorry, content cannot be purchased via an iOS app at the moment. However, you can purchase it from your Set-Top Box or from playtv.unifi.com.my and view it later on the iOS app with the same user account.

What is Unifi TV app on Android TV OS?

Good news! Now you can download Unifi TV app from Google Play Store on your Android device (running on Android TV OS only)

What is the requirement to download the Unifi TV app?

The device must be Google certified and running on Android TV OS.

What is Android TV OS?

Android TV OS is a version of the Android operating system, certified by Google for digital media players, set-top boxes, sound bars, and TVs.

What is the different between Android TV and Android TV OS?

The difference between Android TV and Android TV OS is in the operating system itself. Android TV has a special user interface and services that are specifically designed for TV only.

How to download Unifi TV app through Android device?

Follow these simple steps to download Unifi TV app:

• Open Google Play Store and search for “Unifi TV”
• Install the Unifi TV app
• Key-in your Unifi TV app ID and password
• Enjoy watching!

I can’t find the Unifi TV app from Google Play Store. What should I do?

You might not be able to download Unifi TV app if:

• Your Android device is not Google certified
• Your Android device is not running on Android TV OS

How to stream Unifi TV app from my Android TV device?

At this moment, Unifi TV app via Android TV OS is only available for Unifi TV pack subscribers.

As Unifi TV pack subscribers, you will be able to enjoy a complimentary user ID that can be used on two (2) concurrent devices.

What is the Unifi TV app QR scanner feature?

The Unifi TV app QR scanner is the latest feature available for Unifi Home customers with Unifi TV. The QR scanner feature on Unifi TV app will help simplify the login method for Unifi Plus Box and will also ease customers to participate in contests for Unifi TV customers.

Unifi Plus Box customers are now able to scan the QR code on their TV screen to start viewing Unifi TV on Unifi Plus Box by scanning QR code from their Unifi TV app.

With this function Unifi Plus Box customer have the flexibility to login to their Unifi Plus Box without using Unifi Plus Box remote control and your TV screen keyboard.

How does the QR scanner work?

• Just download the latest Unifi TV app on your device -mobile, tablet or iPad (downloadable from AppStore on iOS, Google Playstore on Android and AppGallery on Huawei) and follow these simple steps:
  1) Launch Unifi TV app and login using your Unifi TV login ID on your device
  2) Go to ”Profile” and choose “QR scan”
   
• How to login to Unifi TV Box using QR Scanner?
  a) Launch Unifi TV app from your unifi Plus Box
  b) Use the “QR Scan” feature in Unifi TV app to scan the QR code on your TV screen to authorise login
  c) All done, now you can enjoy watching!
   
• How to join the contest via QR Scanner?
  a) Use the “QR Scan” feature in Unifi TV app to scan the QR code that will appear on your TV screen
  b) Join the contest and stand a chance to win attractive prizes. Kindly note, the contest will be based on campaign basis and we will announce it from time to time.

I’m not a Unifi subscriber but I’ve logged in to Unifi TV app using my mobile/ Facebook account. Can I use the QR scanner to login to Unifi Plus Box or my Android TV box?

The service is available only to Unifi Home subscribers with Unifi TV subscription.

Is the QR Scanner feature available on Unifi TV app (web version)?

We are sorry. This feature is only available on Unifi TV app on Android and iOS (mobile, tablet and iPad)

Can I scan the QR code using my phone’s camera or any third party QR scanner app?

• Yes, you can still use your phone’s camera or any third party QR scanner app.
• Simply key-in your Unifi TV ID and password on Unifi TV app and scan the QR code again using the QR scanner on the app to start viewing.

I’m a Unifi Home customer without Unifi TV / Unifi TV app plan. How do I enjoy the QR scanner function?

To enjoy the QR scanner function you need to be a Unifi TV customer or upgrade your Unifi Home with Unifi TV subscription to enjoy the new QR scanner feature.

I’m a unifi Home customer that have subscribed to Unifi TV but forgotten the password. How to retrieve my password?

If you have forgotten your password, just reset through your Unifi TV app from your mobile device, by following this steps:

1. Launch your Unifi TV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For Unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
5. Key-in verification code
6. Key-in new password

Who should I contact if I need any assistance or service inquiry?

TM has various digital channels for its customers to interact with us. Should the customers have any enquiries or require any assistance, they can get in touch with TM through our digital channels as below:

• My Unifi app (download from AppStore on iOS, Google PlayStore on Android and AppGallery on Huawei)
• unifi portal - https://unifi.com.my
• Live Chat - https://maya.unifi.com.my
• Email – help@tm.com.my
• Facebook - https://www.facebook.com/weareunifi/
• Twitter - https://twitter.com/helpmeunifi
•  

What are the streaming apps available on Unifi TV?

As part of our continuous effort to bring enhanced viewing experience to the audience, Unifi TV has partnered with 19 streaming apps as below:

1. YOUKU
2. Vidio
3. Durioo+
4. HBO GO
5. Netflix
6. SIAR
7. MangoTV
8. Disney+ Hotstar
9. beIN SPORTS CONNECT
10. SPOTV NOW
11. WeTV
12. Amazon Prime Video
13. TVBAnywhere+
14. iQIYI
15. Viu
16. ZEE5
17. Simply South
18. YuppTV
19. BBC Player

What content is available on these streaming apps?

• YOUKU : Youku is China’s leading online video platform with various classical content including dramas, variety shows, movies, animation and kids content.

• Vidio : Watch the best of Indonesian entertainment on Vidio, from the most popular sinetron and drama series to exciting sports matches like BRI Liga 1 and many more!

• Durioo+ : A streaming platform born with the mission to raise children with eemaan, akhlaq and ‘ilm (belief, ethics and knowledge).At Durioo+ we produce, co-produce and license entertaining and fun content with good values, virtues, morals or Islamic teachings – all on one safe streaming platform – ad-free!

• HBO GO : HBO GO includes instant access to Hollywood movies, all HBO & HBO Asia shows and new HBO Originals series released at the same time as the US.

• Netflix : Netflix is a streaming service that offers a wide variety of award-winning TV programmes, films, anime, documentaries, games and more on thousands of internet-connected devices. You can watch as much as you want, whenever you want. There's always something new to discover, and new TV programmes and films are added every week!

• SIAR : SIAR offers classic local films, spanning a variety of genres throughout the ages. Various movie releases can be enjoyed anytime and anywhere.

• MangoTV : MangoTV gives access to the unlimited high-quality videos of exclusive programs, original Chinese variety shows, reality shows, TV series and films. Enjoy all on MangoTV!

• Disney+ Hotstar : Disney+ Hotstar is the streaming home of global and local hits. With endless entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and many more, there is something for everyone.

• beIN SPORTS CONNECT : Stream all beIN SPORTS content on beIN SPORTS CONNECT, a multi-device player accessible on the app or web. Catch every minute of
  every match across the UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 & more LIVE and on demand – anywhere, anytime.

• SPOTV NOW : SPOTV NOW provides you with access to live sports streaming services, video on demand options and curated exclusive contents of premier Asian and International events, including MotoGP, The Open Championship, US Open and Wimbledon, World Table Tennis, and as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. Also comes with Bahasa Melayu commentary for MotoGP live.

• WeTV : Enjoy premium entertainment on WeTV’s on demand streaming platform and bump up to VIP for more cool features. Watch the best ad-free local and Asian dramas, shows and anime.

• Amazon Prime Video : Watch movies, TV, and sports, including Amazon Originals like The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.

• TVBAnywhere+ : The most comprehensive Chinese entertainment platform published by TVB and delivers the latest & greatest content from TVB anytime, anywhere.

• iQIYI : Home to Asia’s hottest entertainment. Bringing you the best of local, Korean and Chinese dramas, movies, variety shows and anime.

• Viu : Gives you instant access to all your favourite dramas, comedies, horror and more! Watch hit TV shows from Korea, Japan, China, Thailand, Indonesia, Malaysia, Myanmar, Turkey, the Middle East and India as well as our own Viu Originals.

• ZEE5 : The only streaming app that offers content in 18 languages. Home to 170,000+ hours of On Demand Content. The platform brings together the best of Originals, Movies and TV Shows, Music, Cineplays and Health and Lifestyle content all in one single destination.

• Simply South : Your one-stop destination for the best of all things entertainment! Pick from a collection of the newest Tamil, Malayalam and Telugu movies, and evergreen classics.

• YuppTV : YuppTV is one of the largest online TV platform with over 200+ Live Indian TV Channels, 7 days of catch-up TV, Latest Regional and Bollywood/Hindi Movies.

• BBC Player : BBC Player service is an authenticated multi-genre SVOD (Subscription Video On Demand) service that allows viewers to watch the very best BBC programmes anytime, anywhere. It is available online ( https://player.bbc.com/), and as an app on Apple App Store for iOS devices and Google Play Store for Android devices.

I am a Unifi TV Pack subscriber and I have activated the access to streaming apps bundled with my pack at no extra cost. How long do I get to enjoy this offering?

Good news! You can enjoy this offering for as long as you are a Unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.

Disclaimer: TM holds the rights to amend, add, or change the channel and streaming app list in the pack as per the T&C.

How can I watch the streaming apps?

The streaming apps are best viewed on Unifi TV Box.

You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

I am a Unifi TV Pack subscriber. How do I activate the streaming apps bundled in the pack?

Step 1: Download MyUnifi app on your mobile device or visit Unifi portal at https://selfcare.unifi.com.my/ and log in with your registered email address.

Step 2: Select “Account” from Menu and choose the relevant Unifi Home account. Then, select “My Entertainment” to activate the bundled streaming app(s).

Step 3: After activation is successful, you can enjoy the streaming apps on Unifi TV Box or directly from the streaming app(s).

Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/offerings/streaming-apps.   

Can I switch or change my current streaming app to another of my choice?

Starting 6th September 2022, the bundled streaming app for all language-based packs (Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack) and Ultimate Pack Promo campaign offerings can be switched to one (1) of the following:

a) MangoTV
b) Viu
c) iQIYI
d) Simply South
e) ZEE5
f) WeTV
g) TVBAnywhere+ (VOD Zone) – starting 15th January 2024
h) YOUKU – starting 1st February 2024
i) Vidio – starting 1st February 2024

You can switch the bundled streaming app once every month. Once you have opted to switch your current app with another eligible app (as listed above), you will still have access to the current app until the expiry date. The expiry date of the current app can be seen in the app itself.
The subscription of the new app will start on the day after the expiry date of the current app.

You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

Why should I subscribe to the streaming apps via Unifi instead of subscribing directly to the app?

By subscribing via Unifi, you get to enjoy curated bundles and great add-on deals, specially crafted for you as our Unifi Home customer. You will also get to enjoy the convenience of paying the subscriptions in one single Unifi bill each month.

How many devices can I access the streaming apps on?

The streaming apps can be accessed across the following number of devices. This includes access via Unifi TV Box.

• YOUKU - Up to 2 devices concurrently

• Vidio - Only 1 device concurrently

• Durioo+ - Up to 3 devices concurrently

• HBO GO - Up to 3 devices concurrently

• Netflix - Basic – watch in HD up to 1 supported device at a time;

                       Standard – watch in Full HD up to 2 supported devices at a time.

                       Premium – watch in Ultra HD up to 4 supported devices at a time.

• SIAR - Up to 5 devices concurrently

• MangoTV - Up to 2 devices concurrently

• TVBAnywhere+ - Up to 2 devices concurrently

• iQIYI - Up to 2 devices concurrently

• Viu - Up to 5 devices concurrently

• ZEE5 - Up to 5 devices concurrently

• Simply South - Up to 3 devices concurrently

• Amazon Prime Video - Up to 3 devices concurrently

• BBC Player - Unlimited

• YuppTV - Up to 4 devices concurrently

• WeTV - Up to 2 devices concurrently

• Disney+ Hotstar - Up to 2 devices concurrently

• beIN SPORTS CONNECT - Only 1 device concurrently

• SPOTV NOW - Only 1 device concurrently
   

I am not a Unifi TV Pack subscriber. Can I subscribe to the streaming apps?

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) Netflix (via Unifi TV Box only)
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) Amazon Prime Video (via Unifi TV Box only)
k) BBC Player
l) YuppTV
m) Viu
n) Simply South
o) ZEE5
p) WeTV
q) iQIYI

What if I forget my Unifi ID to activate these streaming apps?

You can check your Unifi ID (i.e. yourname@unifi) in your monthly bill. You can easily access it via MyUnifi app or Unifi portal at https://selfcare.unifi.com.my/

How do I login to these new streaming apps after I have successfully registered?

There are different login credentials for each streaming app, as below:

 You may also check the confirmation email you have received upon successful registration.

I have not received the email confirmation after activating the streaming apps with complimentary access. What should I do?

Please wait for a moment and try to reload your inbox.

Alternatively, you may try to check the spam/junk mail folder. If these methods fail, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or MyUnifi app for further assistance.

What if I forget my password to the streaming app?

You can refer to the e-mail and SMS received when you activated the streaming app.

Can I change my password on the streaming app?

You may change your password on the streaming app dependingbon the required login feature of the streaming app itself.

Can I watch content from the streaming apps using Unifi TV Box (white colour)?

Sorry, the streaming apps are available on Unifi TV Box (Android TV box) only.

There are several options that you can explore:
a) Upgrade to Unifi TV Box (Android TV box) at RM20/month
b) Subscribe or upgrade to any of the Unifi TV Packs, which includes the latest Unifi TV Box
c) You can also watch the streaming apps on the respective mobile apps

I do not have any Unifi Home broadband subscription currently. Can I get the streaming app offering?

You would need to subscribe to Unifi Home with any of Unifi TV Packs to enjoy the added benefits with streaming apps.
Please visit www.unifi.com.my/ngam or the nearest TMpoint/Unifi Store to subscribe.

Am I able to use the streaming apps when I am connected to TM/Unifi network only?

For first-time activation, it is best for you to be connected to Unifi Wi-Fi network to enjoy special deals.

Once the activation is successful, you are free to use the streaming apps subscribed anytime, anywhere. All you need is a stable internet connection, regardless of the service provider.

I have an existing subscription with the streaming apps, can I subscribe to the same app via Unifi?

We would recommend that you terminate your current subscription first, and then subscribe to the streaming app via Unifi. This is to avoid you being double charged for the same service.

I want to activate the bundled access to the streaming apps that comes with my Unifi TV Pack, at no extra cost. Is there a separate contract terms applied to this?

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be as per the Unifi TV Pack terms and conditions that you have subscribed
to because the bundled streaming app is included as part of the pack offerings as below:

• Ultimate Max Pack – Unifi TV app, Netflix (Standard Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI & SIAR

• Ultimate Plus Pack – Unifi TV app, Netflix (Basic Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW & SIAR

• Ultimate Pack – Unifi TV app, Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR (Ultimate Pack Promo campaign – with additional Viu & iQIYI)

• Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR

• Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar

• Kids Pack – Unifi TV app & Disney+ Hotstar

• Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW

• Varnam Plus Pack – Unifi TV app & Simply South

• Aneka Plus Pack – Unifi TV app, Vidio & SIAR

• Ruby Plus Pack – Unifi TV app & TVBAnywhere+ (VOD Zone)

You will also be bound by the terms and conditions of the individual streaming apps.

Why do I see an expiry date when I activate the certain streaming app with bundled access?

Do not worry, you are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

What are the payment options available for the streaming apps?

For the convenience of our customers, we highly encourage payment via Unifi billing (direct carrier billing).

There are several payment channels to pay your Unifi bill:
a) MyUnifi app
b) Unifi portal via https://selfcare.unifi.com.my/
c) Selected preferred online banking portals
d) Nearest TMpoint/Unifi Store or TMpoint Authorised Dealer (TAD)
e) POS Malaysia

For more payment channels, visit http://i.unifi.my/paymentchannels

Why does my Unifi TV Box only display an empty/black screen?

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your Unifi TV Box:

1. Go to “Settings”
2. Select “Apps”
3. Select “Unifi TV”
4. Click on “Clear cache”

If I terminate my Unifi Home account, can I continue to enjoy the exclusive deals with the streaming apps?

Unfortunately no, because the streaming apps subscription and exclusive deals are exclusive to your Unifi Home account.

How do I terminate my streaming apps subscription?

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

Will I get a refund if I terminate my special Unifi TV Pack add-on or a la carte streaming app subscription?

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Who should I contact if I need any assistance or have service enquiry on streaming apps with Unifi?

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

Where can I get more info on the streaming apps?

For more information regarding the streaming apps, please check out the respective streaming apps’ T&C and FAQ from the links below:

YOUKU

T&C : https://terms.alicdn.com/legal-agreement/terms/suit_bu1_unification/suit_bu1_unification202005142208_14749.html

FAQ : https://t.youku.com/yep/page/pc/youkukefu?spm=a2hja.14919748

Vidio

T&C : https://www.vidio.com/pages/terms-and-conditions

FAQ : https://support.vidio.com/support/home

Durioo+

T&C : https://my.duriooplus.com/tos

FAQ : https://my.duriooplus.com/help

HBO GO

T&C : https://www.hbogoasia.my/terms_of_service

FAQ : https://www.hbogoasia.my/help/faq

Netflix

T&C : https://help.netflix.com/en/legal/termsofuse

FAQ : https://help.netflix.com/en/node/412

TVBAnywhere+

T&C :https://www.tvbanywhere.com/terms-of-services.html

FAQ : https://www.tvbanywhere.com/faq.html

iQIYI

T&C : https://www.iq.com/intl-common/international-useragreement.html?lang=en_us

FAQ :  https://www.iq.com/intl-common/international-privacyagreement.html?lang=en_us

Viu

T&C : https://www.viu.com/ott/my/en/all/terms

FAQ : https://www.viu.com/ott/my/en/all/terms

ZEE5

T&C : https://www.zee5.com/global/termsofuse

FAQ : https://faq.zee5.com/?country=MY

Simply South

T&C : https://www.simplysouth.tv/terms

FAQ : https://www.simplysouth.tv/faq

Amazon Prime Video

T&C : https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=202095490

FAQ : https://www.primevideo.com/help/ref=atv_nb_hp

WeTV

T&C : https://wetv.vip/static/terms-en.html

FAQ : https://wetv.vip/static/help.html?language=en&areacode=153576

Disney+ Hotstar

T&C : https://www.hotstar.com/my/terms-of-use

FAQ : https://help.hotstar.com/my/en/support/home

beIN SPORTS CONNECT

T&C : https://support.connect-my.beinsports.com/hc/en-us/articles/360032504212-Terms-Conditions

FAQ : https://support.connect-my.beinsports.com/hc/en-us

SPOTV NOW

T&C : www.spotvnow.com

FAQ : www.spotvnow.com

MangoTV

T&C : https://w.mgtv.com/

FAQ : https://w.mgtv.com/

YuppTV

T&C : https://www.yupptv.com/help/terms-and-conditions

FAQ : https://yupptv.freshdesk.com/support/home

BBC Player

T&C : https://player.bbc.com/en/terms-and-conditions

FAQ : https://player.bbc.com/en/help-and-support

SIAR

T&C : https://siar.my/terma-penggunaan/

FAQ : https://siar.my/soalan-lazim/

Streaming Issues

If you’re having problem to stream Unifi TV from your Android device:

1. Please ensure that you are watching on the latest certified Android TV OS device.
2. Please ensure that you have sufficient download speed. The recommended minimum download speed is 30Mbps. The streaming quality will be based on the bandwidth speed available to ensure good video stream experience.

However, if the problem still persists, try resolving the issue with these steps:

1. Check your internet connection by improving your Wi-Fi signal:
   • Move your router to a new location to improve the signal strength
   • To check any wireless interference from other devices such as cordless phone or microwave
   • It is also advisable to keep the number of connected devices minimal to ensure that you have sufficient bandwidth for streaming Unifi TV via your Android device
2. Restart your Android device and run Unifi TV app
3. Clear the Unifi TV data
   • Go to Settings > Apps > Unifi TV
   • Search for Clear Data menu, then press OK

If you have completed the steps as above but still unable to stream Unifi TV, contact us via Live Chat and share your error code or issues that you are facing.

Watch Unifi TV from outside of Malaysia

Unifi TV can only be viewed within Malaysia only. This is due to the territorial restriction of the content viewing rights as stated by the content providers.

Unable to Login

Make sure that you provide the correct ID (e.g.: susan@iptv) password. If you forgot your password, you can reset your password from unifi PlayTV using your mobile device by selecting the Forgot Password button on the login page.

However, if you are still having problem on:

1. Connectivity Error
   • Kindly check your data or Wi-Fi connection.
2. Reached Maximum Device Login
   • Kindly logout from the other device that is currently running the unifi TV app (maximum is on 2 concurrent devices)
3. Account not migrated.
   • We seek your patience, as unifi TV customers are currently being migrated in phases and expected to be completed by end of September 2020.

Should you require further assistance, kindly reach us at unifi.com.my/chat

What is Unifi Plus Box (UPB)?

•  unifi Plus Box is Unifi TV’s latest media box (Android TV Box) launched to maximize the viewing experience of our Unifi customers.

•  Unifi Plus Box comes with the following features:
- Direct access to all content genre - linear channels, on demand programs and pre-installed streaming apps
- An interactive and immersive viewing experience.
- Enjoy your content in full High Definition (HD) and supports 4K quality.
- Use voice control with Google Assistant on your remote control.
- Cast content from your smart devices to your TV with Unifi Plus Box.

For more info, visit https://unifi.com.my/tv/offerings/devices/unifi-plus-box

What is the difference between Unifi TV Media Box (STB) and Unifi Plus Box (UPB)?

With Unifi Plus Box, the major difference that you will experience is the pre-installed streaming apps (OTT) available. You will enjoy benefits such as:-

•  Access to more content from our media streaming app partners which are pre-installed for your convenience to watch on the big screen eg; YouTube, Viu, iQIYI, WeTV and more.
•  You can also download your favourite apps available on Google Play Store
•  For more info on streaming apps, visit Unifi TV website and select TV Apps https://unifi.com.my/tv/tv-apps

How can I get the Unifi Plus Box?

There are several Unifi plans that come with Unifi Plus Box. Unifi Plus Box is bundled with all Unifi TV Packs and also available a la carte.

For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box 

What are the streaming app offerings bundled with Unifi TV Packs at no extra cost? Who is eligible to enjoy the bundled streaming apps at no extra cost?

All Unifi Home broadband customers are eligible to subscribe to any of Unifi TV Packs with bundled streaming apps.

Starting 23 June 2023, Ultimate Max Pack and Ultimate Plus Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

• Ultimate Max Pack at RM134.90

1. Unifi TV app
2. Netflix (Standard Plan)
3. Disney+ Hotstar
4. HBO GO
5. BBC Player
6. beIN SPORTS CONNECT
7. SPOTV NOW
8. Viu
9. iQIYI
10. SIAR

• Ultimate Plus Pack at RM99.90

1. Unifi TV app
2. Netflix (Basic Plan)
3. Disney+ Hotstar
4. HBO GO
5. BBC Player
6. beIN SPORTS CONNECT
7. SPOTV NOW
8. SIAR

Other Ultimate Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

• Ultimate Pack at RM60

1. Unifi TV app
2. Disney+ Hotstar
3. beIN SPORTS CONNECT
4. SPOTV NOW
5. BBC Player
6. SIAR

• Ultimate Pack at RM49.90 (promo ended 30 November 2022)

1. Unifi TV app
2. Disney+ Hotstar
3. beIN SPORTS CONNECT
4. SPOTV NOW
5. BBC Player
6. SIAR

• Ultimate Pack at RM59.90 (promo ended 30 November 2022)

1. Unifi TV app
2. Disney+ Hotstar
3. beIN SPORTS CONNECT
4. SPOTV NOW
5. BBC Player
6. Viu
7. iQIYI
8. SIAR

All new and existing subscribers of the following packs get to enjoy access to these streaming apps included in the pack at no extra costs:

1. Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player &  SIAR
2. Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar
3. Kids Pack – Unifi TV app & Disney+ Hotstar
4. Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW
5. Aneka Plus Pack – Unifi TV app, Viu & SIAR
6. Ruby Plus Pack – Unifi TV app & TVBAnywhere+
7. Varnam Plus Pack – Unifi TV app & Simply South

What are the streaming app offerings available for Unifi TV Pack add-on or a la carte subscription?

The streaming apps that you can subscribe with Unifi TV Pack add-on or a la carte with Unifi are as per the table below.

Starting 1st February 2022 until 31st December 2024 (campaign period), all new and existing subscribers of Unifi TV Packs get to enjoy special add-on subscription of these selected streaming apps:

a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

I am a Unifi TV Pack subscriber and I have subscribed to the streaming app with special add-on price during the campaign period. How long do I get to enjoy the discounted price?

The discounted price you enjoy is not a short-term offer. If you have subscribed to the special Unifi TV Pack add-on pricing during the campaign period, you will get to enjoy the special price for as long as your Unifi TV Pack subscription remain active.

The streaming apps with limited time offer (from 1^st February 2022 – 31^st December 2024), available as Unifi TV Pack add-ons are as follows:

a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

I am a unifi TV Pack subscriber. When should I activate the new streaming apps?

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with Unifi.

To activate, you can simply do so on MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

Can I switch the streaming apps bundled with my Unifi TV Pack multiple of times?

Yes, for language-based packs (Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack) and Ultimate Pack Promo campaign offerings, you can switch the apps once every month, as many times as you want, at no additional cost. However, kindly note that you can only switch to any one (1) of the streaming apps below:
a) MangoTV
b) Viu
c) iQIYI
d) Simply South
e) ZEE5
f) WeTV
g) TVBAnywhere+ (VOD Zone) - starting 15th January 2024
h) Youku – starting 1st February 2024
i) Vidio – starting 1st February 2024

You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

I have an existing a la carte subscription to a streaming app with Unifi. Am I eligible to enjoy the special Unifi TV Pack add-on price during the campaign period?

Yes, if you are a Unifi TV Pack subscriber, you are eligible to subscribe to the streaming apps special add-ons below:

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

If you want to enjoy the special price during the campaign period, we advise you to terminate the current subscription and resubscribe.

To add on the streaming apps, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

Can I subscribe to more than one streaming app during this campaign period?

Yes, you can and you will get to enjoy the special Unifi TV Pack add-on price for each of the streaming app available under this campaign:

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

I am an existing Unifi TV Pack subscriber with Streamyx network (TVOS). Why am I unable to enjoy the special Unifi TV Pack add-on for selected streaming apps during the campaign period?

We’re sorry. Unfortunately, this campaign is only applicable for Unifi fibre customers with Unifi TV Packs.

Why can’t I subscribe to beIN SPORTS CONNECT and SPOTV NOW on a la carte basis?

The access of these two (2) apps is exclusive to Unifi TV Family Pack, Sports Pack, Ultimate Pack, Ultimate Plus Pack and Ultimate Max Pack subscribers only, at no additional cost.

I have selected and activated iQIYI as the streaming app of my choice. Why do I get to enjoy VIP access when my subscription info stated that it is Standard plan?

This is a special treat for you! Because you are subscribing to iQIYI with Unifi, you get to enjoy iQIYI VIP access to stream more content at your convenience.

Which login options should I choose when I have activated the exclusive access to iQIYI streaming app?

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

If you are using Unifi TV Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

I am an existing iQIYI a la carte subscriber at RM8.90/month. Will I be affected by the price change to RM11.90?

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI a la carte at RM8.90/month.

I am an existing iQIYI subscriber at RM5.90/month because I have subscribed during the special Unifi TV Pack add-on campaign period. Will I be affected by the price change to RM11.90 for a la carte subscription?

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

Why can’t I log in to Viu using the credentials received via confirmation email and SMS?

For first-time activation, it is compulsory that you have your device connected to Unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your Unifi TV Pack subscription!

What if I want to use a different mobile number, which is not registered to my Unifi account for my Disney+ Hotstar access?

You can update your registered mobile number by contacting us at https://maya.unifi.com.my. We will process your request accordingly within 3 business days.

You can also update your registered mobile number here https://activate.unifi.com.my/ott/profile.aspx at “Manage My Streaming Apps”. However, you can only change the registered mobile number after 30 days of activation.

I have an existing Disney+ Hotstar account. Do I get to retain my previous viewing history on the app once I activated the access via Unifi?

Yes, you will be able to retain the viewing history if your registered mobile number with Unifi is the same as your existing Disney+ Hotstar account. This is because you still maintain your login credential.

I am entitled to Disney+ Hotstar with my Unifi subscription. Why have I not received notification to access the app?

Firstly, you would need to go to “Manage My Streaming Apps” here https://activate.unifi.com.my/ott/profile.aspx to check if your bundled streaming app entitlement is activated.

If it is not indicated, you can activate your bundled streaming app at https://activate.unifi.com.my/ott/unifi.aspx?o=b with your Unifi ID (e.g. yourname@unifi).

If you require further assistance, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

I have an existing Disney+ Hotstar account and I also have Unifi TV Ultimate Pack registered to the same mobile number. How do I update my subscription so I can enjoy the bundled access entertainment?

You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.

I am a MySing streaming app a la carte subscriber. What happens to the subscription fee that has been charged and paid?

The final charging of MySing on your Unifi bill is November 2023. You will get to enjoy the app until your subscription expires or up to January 2024, whichever comes first.

I am an existing Ultimate Pack subscriber and I have received an email and/or SMS to inform me that I am entitled for Disney+ Hotstar access bundled at no extra cost. What should I do?

Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or

Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.

Can non-Unifi TV Packs subscribers access Disney+ Hotstar?

Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a

You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.

What are the terms of my access to Disney+ Hotstar?

Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

1. General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;
2. Terms and Conditions for Unifi TV Packs Subscriptions (if applicable) https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;
3. Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and
4. Disney+ Hotstar Privacy Policy https://www.hotstar.com/my/privacy-policy

Which Smart TV brand and model can download and install the unifi TV app?

At the moment, unifi TV app can only be downloaded on Samsung and LG Smart TV. Don’t worry, more brands will be added to the list and we will keep you updated once it is available.

• Samsung Smart TV (Model Year: 2020 & 2021)
• LG Smart TV (Model Year: 2021 and latest)

How do I know if my Smart TV can download and install the unifi TV app?

For Samsung Smart TV, your TV should run on Tizen OS version 5.5 or 6.0 only.

• For LG Smart TV, your TV should run on WebOS version 6 and above.
• However, if you can’t find the unifi TV app in your Smart TV App Store, it means that your TV is not compatible with the app.

How to download and install unifi TV app on Smart TV?

For Samsung and LG Smart TV:

• Step 1: Press Home button on your Smart TV’s remote control and select “Apps”

• Step 2: Go to “Search” icon on the top right screen and search for “unifi TV app”

• Step 3: Press “OK” to install

I’m not a Unifi subscriber but I have access to Unifi TV app using my mobile number/ Facebook account. Can I login to the Unifi TV app in Smart TV?

The service is available only for Unifi Home subscribers with Unifi TV subscription.

I have Unifi TV app on my mobile phone. Will I get the same app features on Smart TV?

Yes, you can login and watch all the subscribed content if you are a Unifi Home subscriber with Unifi TV subscription. However, some of the features may not be available due to the system limitation.

I have subscribed to a streaming app as an add-on / a la carte. Why am I being billed twice with full amount in my Unifi bill, with no proration?

Upon successful subscription, you are billed with the current month and one (1) month advance charges. There is no proration for the streaming app subscription as the service rendered to you will be in full term of 60 days as per what you have been charged and paid for.

Can I update my email address for my app profile?

If you wish to edit your personal information or manage your account (e.g. change password, add security information etc.), you can log in and perform the actions through “Account Management”.

How can I manage (add/edit/remove) my registered devices?

You may click on Me→Settings→Account and Security→Login to device management.

How do I login to Viu using the credentials received via confirmation email and SMS?

Below are the steps for you to login and start streaming Viu app:

Step 1: Once you install Viu app on your mobile device, it is compulsory to turn off the mobile data so it only connects to Unifi Home Wi-Fi network.

Step 2: To start logging in, go to the Viu app or viu.com on mobile browser (do not use desktop/laptop browser). Select “Continue with Email or Mobile”.

Step 3: Key in your registered mobile number but without the first digit, “0”. Example: If your mobile number is 0123456789, you only need to key in 123456789.

Step 4: Verify and key in the OTP number that you receive and you can start streaming.

I already registered for the account using my mobile number. Can I use this account to login to Unifi TV app on Android TV device?

• Yes, you may login to  Unifi TV app on your Unifi TV Box to enjoy the Unifi TV content.

• Please note that you will not be able to login using your mobile number on any other Android TV device since this feature is exclusive to Unifi TV Box subscribers only.

I already registered for the account using my Facebook. Can I use this account to login to Unifi TV on Android TV device?

No, you can’t. However, you may continue to enjoy Unifi TV via Unifi TV app from your mobile device or tablets using your Facebook account to login.

I already have an active subscription with SIAR using the same email address. Can I use the same email address to enjoy SIAR with Unifi?

You can use the same email address. However, you would need to cancel the active subscription with SIAR first at https://siar.my

I have forgotten my password to login to SIAR. What should I do?

You can reset your password at https://siar.my/akaun/ and click on “Forgot your password?” to follow the simple steps.

I would like to update my login email address to a new one. Can I do so?

Unfortunately, you may not change your registered login email address for now.

I have previously seen WeTV as add-on at RM5.90/month. Why is it RM9.90/month after 24th February 2023?

Starting 24th February 2023, WeTV has updated their price requirement with Unifi TV to increase the special Unifi TV Pack add-on offering to RM9.90/month.

I am an existing WeTV subscriber at RM5.90/month because I have subscribed during the special Unifi TV Pack add-on campaign period before 24th February 2023. Will I be affected by the price change to RM9.90/month for add-on subscription?

Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.

I am an existing WeTV subscriber at RM5.90/month. I have just terminated the add-on service. Can I still enjoy WeTV at RM5.90/month if I decide to re-subscribe?

You will not be able to enjoy the previous price of RM5.90/month for this add-on if you decide to terminate after 24^th February 2023. You will be charged with the new price of RM9.90/month instead in line with the price update requirement from WeTV.

I already have an existing Netflix subscription. How do I link it to the Netflix entitlement with Ultimate Plus Pack or Ultimate Max Pack?

If you already have an existing Netflix subscription with Netflix, your existing Netflix account will need to be linked to your Unifi TV Pack by submitting your Netflix account credentials. Netflix will continue to charge you separately for your existing subscription until your Netflix account is linked to your Unifi TV Pack.

If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.

I have an existing Netflix account. Do I get to retain my previous viewing history on the app once I activated the access via Unifi?

Yes, you will be able to retain the viewing history if your registered email address with Unifi is the same as your existing Netflix account. This is because you still maintain your login credential.

I would like to subscribe to Netflix with Ultimate Plus Pack or Ultimate Max Pack. How do I subscribe?

For existing Unifi subscribers, you can add on or upgrade your Unifi TV Pack via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

For new subscribers, you can subscribe to Netflix with the new Unifi TV Packs via:

1. The nearest TMpoint/Unifi Store
2. Call by dialling 100 and press 4 to speak to our Unifi Care Crew
3. Online at https://unifi.com.my/ngam

Netflix’s Terms of Use can be found at https://help.netflix.com/en/legal/termsofuse

I have just subscribed to Ultimate Plus Pack with Netflix Basic Plan included at no extra cost. Can I upgrade/change my Netflix plan to Standard or Premium Plan?

Yes, you can. You may upgrade/change your Netflix plan as per offerings below:

1. Netflix Standard – Additional RM17/month to upgrade from Basic.
2. Netflix Premium – Additional RM10/month to upgrade from Standard. Additional RM27/month to upgrade from Basic.

To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.

I have just subscribed to Ultimate Plus Pack/Ultimate Max Pack with Netflix. How do I activate my Netflix account?

After a successful subscription, you will receive an email and/or SMS from Netflix and Unifi. Follow these simple steps to activate:

1. Click on the activation link in the SMS and/or email or via MyUnifi app or Unifi portal https://selfcare.unifi.com.my/  
2. On Netflix, select Sign up (new to Netflix) or Sign in (already with Netflix)
3. Create a Netflix account and password on the page and click “Continue”. If you already have a Netflix account, enter your existing Netflix credentials (email and password)
4. Click “Start Watching”.

I have Ultimate Plus Pack with Netflix Basic Plan (previous plan). I have upgraded the Netflix plan to Standard/Premium Plan (new plan). What should I expect to see on my next bill?

Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date. The prorate calculation Is further explained below.

Below are the additional monthly charges for Netflix plan upgrade:

Example of prorate calculation:

• Billing cycle starts on 1^st of every month i.e 1 July 2023
• You upgrade your Netflix Basic Plan to Premium on 16 July 2023
• In the next billing cycle on 1 August 2023, you will see prorated charges for your Netflix Basic Plan and additional charges for Netflix Premium Plan (Upgrade) at RM13.94, which is prorated from 16 July - 31 July
• If you continue to subscribe to Netflix Premium Plan the following month in September onwards, your subsequent bills will reflect Netflix Premium Plan (Upgrade) at RM27, which is the full additional amount.

You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.

I forgot my Netflix account/password. How can I recover it?

Account recovery is available in MyUnifi app or Unifi portal http://selfcare.unifi.com.my. Follow these simple steps below to recover your account:

1. Click on “Recover My Account”
2. Enter username and password
3. If you have entered a wrong password, click “Reset your Netflix password” and reset it via the link sent to your email address.

I have just subscribed to Ultimate Plus/Max Pack with Netflix Basic/Standard Plan, am I entitled to get a 30-day free trial for Netflix?

We are sorry, the 30-day free trial for new subscribers does not include the Netflix offerings.

How do I watch Netflix streaming app on Unifi TV Box?

You might need to do any action below for Netflix availability on Unifi TV Box, depending on your setting:

• Scenario 1: Automatic update of Unifi TV Box firmware
• Scenario 2: Pop-up notification to update Unifi TV Box firmware
• Scenario 3: Manually update Unifi TV Box firmware via Settings > Device Preference > About > System Update

Once done, you can link your Netflix account to start streaming on Unifi TV Box.
You can also stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

Why is Netflix streaming app not working on my Unifi TV Box?

Netflix certification is only for the Unifi TV Box here (refer to Q40).

Alternatively, you can stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

I am an existing YuppTV a la carte subscriber at RM12.50/month (subscribe before 31 December 2022) OR RM15/month (subscribe before 24 October 2023). Will I be affected by the price change to RM20/month?

Don’t worry, you will not be affected. You can continue to subscribe to YuppTV a la carte at RM12.50/month or RM15/month.

What is this new Ruby Plus Pack with TVBAnywhere+ streaming app offering starting 15th January 2024?

From 15th January 2024, all new and existing Ruby Plus Pack will be bundled with TVBAnywhere+ streaming app. The access to the app’s VOD Zone will be included in your TV pack at no extra cost.

You can activate the access to TVBAnywhere+ via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

I have subscribed to Ruby Plus Pack and activated my bundled MangoTV before 15th January 2024. What will happen to my MangoTV access?

You can still continue streaming MangoTV as long as your subscription to Ruby Plus Pack is still active, at no extra cost.

I have subscribed to Ruby Plus Pack and activated my bundled MangoTV before 15th January 2024. How do I get access to TVBAnywhere+?

You can subscribe to TVBAnywhere+ streaming app as an add-on at a special discounted price from  RM9.90/month. Alternatively, you can also switch your existing active streaming app from MangoTV to TVBAnywhere+ (VOD Zone) for free. You can do all these via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

What is this promotion to access TVBAnywhere+ Premium Zone from 15th January – 29th February 2024?

Starting 15th January – 29th February 2024, Ruby Plus Pack subscribers who activate their bundled TVBAnywhere+ will get to stream full access to Premium Zone (VOD Zone + Channel Zone) until 29th February 2024.
You can activate the access to TVBAnywhere+ via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

What will happen to my access to TVBAnywhere+ Premium Zone after the promotion ends on 29th February 2024?

You can continue to enjoy TVBAnywhere+ (VOD Zone) after the promotion ends on 29th February 2024. To keep streaming Channel Zone, you can simply add on at only RM9.90/month via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

I am an existing Unifi TV Pack subscriber with TVBAnywhere+ a la carte subscription at RM16.00 / RM32.00 per month. Will I be affected by the price change of RM9.90 / RM15.90?

Yes, you will get to enjoy this new price and it will be reflected in your next bill.

What is the Chinese New Year 2024 promotion for YOUKU?

From 1st February – 29th February 2024, YOUKU is offering a promotion for existing Unifi TV Packs subscribers to add on YOUKU a la carte. During this promo period, you’ll enjoy a free trial of YOUKU for the first (1st) month, and you can cancel anytime during this period. Starting from the second (2nd) month onwards, the streaming app will be automatically charged at RM 9.90/month.

Who is eligible for the Chinese New Year promotion for YOUKU?

All Unifi TV Pack subscribers who want to add on YOUKU a la carte:
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Ultimate Pack
d) Family Pack
e) Movies Pack
f) Kids Pack
g) Sports Pack
h) Varnam Plus Pack
i) Aneka Plus Pack
j) Ruby Plus Pack

I have subscribed to the CNY promo for YOUKU. Why do I still see charges on my 1st month bill? After I have cancelled within the 1st month of free trial?

Your Unifi bill will show two (2) charges of RM 9.90 in the first (1st) month of your YOUKU subscription, under ‘Media Apps’. However, we will deduct the first (1st) month’s subscription fee amount from your second (2nd) month’s bill. The deduction will be reflected on your bill as an adjustment under ‘Media Apps’.

Please refer to Question 28 for more info on streaming app advanced charges.

What is this new Aneka Plus Pack with Vidio streaming app offering starting 1st February 2024?

From 1st February 2024, all new and existing Aneka Plus Pack will be bundled with Vidio streaming app. The access to the app will be included in your TV pack at no extra cost.
You can activate the access to Vidio via MyUnifi app or visit Unifi portal selfcare.unifi.com.my

I have subscribed to Aneka Plus Pack and activated my bundled Viu before 1st February 2024. What will happen to my Viu access?

You can still continue streaming Viu as long as your subscription to Aneka Plus Pack is still active, at no extra cost.

I have subscribed to Aneka Plus Pack and activated my bundled Viu before 1st February 2024. How do I get access to Vidio?

You can subscribe to Vidio streaming app as an add-on at a special discounted price from RM8.40/month. Alternatively, you can also switch your existing active streaming app from Viu to Vidio for free.
You can do all these via MyUnifi app or visit Unifi portal selfcare.unifi.com.my

What is the new Disney+ Hotstar subscription rate all about?

• Starting 24th April 2024, Disney+ Hotstar subscribers will have the subscription plans changed with the new rate.
   
• For selected Unifi TV with Disney+ Hotstar app subscriptions, we will be announcing the details starting 8th April 2024 through our official channels.

I am a subscriber of Unifi TV Pack with Disney+ Hotstar. Will I be affected with the new price change?

• Yes, all subscribers of Disney+ Hotstar will be affected with the new price change.
   
• For Unifi TV subscribers, the official announcement with the new offerings will be shared starting 8th April 2024 via Unifi official channels.

When will I be charged with the new subscription plan?

• The new subscription plan will be effective starting 24th April 2024.
   
• We are currently finalizing all the details and will be announcing more information on our official channels starting 8th April 2024.

Will there be any changes to my contract?

We are currently finalizing all the details and will be announcing more information on our official channels starting 8th April 2024.

How will I be informed of the new subscription plan?

We will be announcing to the affected customers via below channels:

a) Email / SMS
b) Unifi TV Website at www.unifi.com.my/tv
c) FAQ at https://activate.unifi.com.my/ott/lib/faq/faq.pdf

If I have any further enquiries or need further assistance, who should I reach out to?

Thank you for your interest in Unifi TV offerings. We will share more details starting 8th April 2024. Stay tuned to our official channels.

unifi TV x now Jelli PERFECT MATCH iContest

Scan & Win Exclusive merchandise from now Jelli!

unifi TV x Blue Ant Extreme HOTEL PARANORMAL iContest

Catch HOTEL PARANORMAL, Thursdays at 9:55pm on Blue Ant Extreme HD  and stand a chance to win exclusive Blue Ant Extreme merchandise!

Exclusive for Ultimate Pack subscribers

Ultimate Pack now with NEW streaming apps!

unifi TV x CNA HARI KEBANGSAAN CONTEST

Scan the iContest QR code using your unifi PlayTV QR Scanner feature and stand a chance to win an Apple iPad Air!

TVBAnywhere+

Enjoy 30 days FREE trial and 50% discount for the next 3 months when you subscribe between 1 Oct to 28 Feb 2022.

Special Price

Enjoy discounts up to 60% for all these apps a la carte. Exclusive to Unifi TV Packs. 

unifi TV X SPOTV

unifi TV x SPOTV MotoGP™ Watch and Win iContest
Watch MotoGP™ and WIN exclusive Nolan N60 MotoGP™ Full Face Helmet!

unifi TV X Celestial Movies

Watch Raging Fire on Celestial Movies (CH 288) and stand a chance to win a PREMIUM air purifier!

Unifi TV Biz Pack Promo 2022

New Unifi Biz Pack Promo customers will enjoy free access to additional channels in each pack for 12 months.

Lebih Nilai, Lebih Rancak

Lebih Nilai, Lebih Rancak with 30-day free trial, cancel anytime!

Try the new all-in-one Ultimate Pack bundled with free unifi Plus Box, 70+ premium channels and 6-8 streaming apps for limited time only.

Unifi x tvN & tvN Movies watch & win icontest

Calling for K-Poppers! Go K-Crazy for all the Korean shows and movies on tvN (CH 211) and tvN Movies (CH 201) that you love on Unifi TV! Catch brand-new episodes, movies and biggest live award show.

*T&C apply

Unifi TV Packs Voucher

Exclusive for Unifi Home (Broadband Only) Customers. Subscribe to any Unifi TV Pack with your existing Unifi Home plan and get a guaranteed Shopee voucher up to RM50. T&C apply.

CNY Exclusive Deals

Hop into unlimited entertainment this New Year. Enjoy free viewing on all channels this CNY! T&C apply.

UNIFI TV X ONE HD WATCH AND WIN ICONTEST

Watch the latest K-drama, variety & lifestyle shows on ONE HD (CH 461) and stand a chance to win exciting prizes. Scan QR code to join. Contest ends 31 March 2023.

Durioo+ Free Trial

Enrich Islamic Education with Durioo+. Get 30 days free access to Durioo+ with Unifi TV packs until 30 April 2023.

Free Viewing

Unlock unlimited entertainment this Raya! Enjoy free access to all channels from 21 – 27 April and indulge in your favourite shows this Aidilfitri!

Unifi TV x Viu Activate and Win Contest

Calling all C-pop fans! Activate Viu with Unifi TV and stand a chance to win 2-day passes worth RM1700. Catch top performing artistes Hebe Tian, David Tao, Yoga Lin, Mirror and more live in Malaysia.

GAME ON WATCH & WIN CONTEST

Unifi TV Game On - LaLiga

Simply answer the questions, and you could win a trip to Spain to watch a LaLiga match LIVE! T&C apply

Game On Free OTTs

GET IN THE GAME!​

Score big this Malaysia month and claim your free trial of 2 biggest sports streaming apps: beIN SPORTS CONNECT and SPOTV NOW! ​

Open to all Unifi TV Pack subscribers until 30 September 2023​.

*T&C apply​

The HBO PAK Free Viewing

THE HBO PAK IS NOW ON UNIFI TV! ​

OPEN FOR PREVIEW TO ALL UNIFI TV PACKS ​

Mark your calendars and immerse yourself in the very best of Hollywood across HBO, HBO Family, HBO Hits, and Cinemax. Preview ends 30 September 2023.​

Unifi TV Brand-New Packs

UNIFI TV BRAND-NEW PACKS

Unbeatable value for limited time only!

Terms and conditions apply.

HBO GO on Unifi TV

HBO GO NOW AVAILABLE ON UNIFI TV!

Subscribe to Ultimate Max, Ultimate Plus or Family pack to stream ground-breaking series and the latest Hollywood blockbusters at no additional cost! Subscribe now!

Unifi TV Game On - MotoGP Sepang

Simply answer the questions, and you could win Grandstand Ticket - With Paddock Walkabout at MotoGP^TM  PETRONAS Grand Prix of Malaysia and other amazing prizes with SPOTV

AXN Fantasy Island Contest

Win a trip to Pangkor Laut Resort, Perak 

Embark on an adventure and escape into a world of fantasy with Unifi TV by tuning in to Fantasy Island on AXN CH 453

Unifi TV x Simply South Activate and Win Contest

Stand a chance to win Sony headphones worth RM1499 when you activate Simply South. Go to MyUnifi app to activate now and start watching your favorite South Indian movies! T&C apply.

Mission: Impossible- Dead Reckoning Part One Rent and Win Contest

Stand a chance to win exclusive premium Mission: Impossible- Dead Reckoning Part One bluetooth trackers from 8-30 Nov. Rent now on U PICK from only RM10!​

ONE Running Man Contest

Win a Dream Trip for 2 to Busan, South Korea!

Get ready for the adventure of a lifetime! Answer the two (2) questions, craft a catchy slogan, and stand a chance to win a trip for 2 to Busan, South Korea, including a visit to the Running Man Experience Centre! Other exciting prizes are also up for grabs. Hurry, don't miss out on your chance to win!

What's In The Box?

Find out what's in Unifi TV Box and stand a chance to win a trip with HBO, Nickelodeon or beIN SPORTS! Contest ends 31 December 2023.

Unifi TV X BBC Lifestyle Watch and Win iContest

Answer simple questions and stand a chance to win an exclusive private baking experience with Arieni Adriena, founder of the Gula Cakery cafes, and BBC Lifestyle prizes.

TVBAnywhere+ on Ruby Plus Pack

Watch the best of Cantonese drama and variety shows on TVBAnywhere+. Activate now on MyUnifi app and get FREE access to Premium Zone until 29 Feb.

Activate TVBAnywhere+ Premium Zone

Exclusive for Unifi TV Pack subscribers, activate or switch to TVBAnywhere+ today and try TVBAnywhere+ Premium Zone for FREE. *T&C apply.

YOUKU Free Trial

Dive into a world of captivating stories simulcast direct from China exclusively on YOUKU for only RM 9.90/month. Add on a la carte now and get the first month free!

Aquaman and the Lost Kingdom Rent and Win Contest

Stand a chance to win exclusive premium Aquaman and the Lost Kingdom Rent and Win Contest from 19 Mar - 18 Apr. Rent now on U PICK from only RM10!​

Unifi TV x Nickelodeon: Subscribe Aneka Plus Pack and Win

Get your Aneka Plus Pack from 25 Mar - 30 Apr and stand a chance to win a trip (worth US$33,000) to watch the Nickelodeon Kids’ Choice Awards 2024 LIVE in the U.S.! T&C apply.

Aneka Cerita Raya

Nikmati pelbagai pilihan sajian hiburan, dari filem blokbuster, variasi, ke drama bersiri terbaru, dan dapatkan akses tanpa had kepada konten premium kami termasuk sepanjang musim perayaan ini.